[DTM Escalation] 19 March Agenda

[Gomes, Chuck]

DT-M Agenda 19 March 2015

1.       Welcome

2.       Roll call

3.       Suggestions to agenda

4.       Published version of “Guidance for the transition of stewardship of IANA functions”

a.       CSC is now called ‘Direct User Group (DUG)’

b.      The escalation procedures have not changed much if any.

5.       Discussion of the proposed escalation procedures sent by Chuck yesterday (see below)

a.       Does it make sense to separate the steps for individual registry escalation and systemic escalation?

b.      What steps would you add or delete?

c.       What steps would you modify?

d.      Etc.

6.       Next steps

a.       Action items for team members before Monday

b.      Doodle meeting request for Monday?

c.       Submission of draft document for Istanbul on Monday

d.      Other?

DT-M Draft Escalation Steps v.1
Individual Registry Issue

1.       TLD registry operator escalates a service problem to the IANA directly.

2.       If resolution is unsatisfactory, operator:

a.       Reports to CSC (for record only, not action)

b.      Escalates to Ombudsman

3.       Ombudsman reports results to operator and CSC.

4.       If ombudsman fails to resolve problem:

a.       CSC requests written response from IANA Functions Manager (IFM).

b.      CSC attempts to facilitate resolution.

5.       If CSC facilitation fails, CSC involves a mediator.

6.       If mediation fails, CSC decides whether a systemic failure is involved.

7.       TLD registry operator may initiate an Independent Appeals Panel on its own. (?)
Systemic or Critical Failure
The CSC is empowered to determine a significant failure of the IFM either due to the outcome of periodic audits or the CSC’s evaluation of a rising number of TLD registry operator complaints.

1.       CSC reports significant failure to IFM and requests response in 30 (?) days.

2.       If CSC judges the IFM response to be inadequate, the CSC directs remedial action in s specified period of time.

3.       CSC confirms completion of remedial action.

4.       If remediation is unsatisfactory, CSC involves a mediator.

5.       If mediation fails, a binding Independent Appeals Panel is initiated.


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