[DTM Escalation] Notes and doodle poll - please participate

[Marika Konings]

Dear All,

Please find below the notes of today's meeting. To schedule our next call for Monday, please complete the following doodle poll: http://doodle.com/3fangiavm27kyp8u.

You can also find the notes and recording of today's meeting here: https://community.icann.org/x/XBcnAw.

Best regards,

Marika

Notes

  *   Internal review or audit - could also be part of escalation / external escalation - being discussed as part of DT C. Staffan to share further details following the call.
  *   Incident management - series of escalation steps that result in resolution vs. Problem Managment - systematic issues that are reviewed and then addressed.
  *   Should there be an internal escalation mechanism within IANA before it goes to the ombudsman? E.g. escalation to level 2.
  *   Focus on escalation steps in guidance paper as a starting point, not the paper or premises
  *   There are other functions that are being transitioned, not only changes to the root zone - different functions may require different escalations, may need to be investigated.
  *   Within Incident Managment, depending on the incident type, each is categorized. And depending on the criticality of the incident, a Severity is assigned.
  *   Should escalation also be open to non-registries, such as individual end-users? Should TLD organisations have standing (e.g. ccNSO, GNSO, regional registry organisations)? Direct customers should have standing to raise issues. Need to review functions to determine who has standing. Are all issues with IANA CSC issues or are there other (e.g. policy) issues that need to be dealt with at a certain level? If policy is not followed, that is not done by IANA, but by whoemever authorizes the delegation so would happen before IANA gets involved.
  *   Ombudsman is not necessarily a timely process.
  *   Staff to confirm whether http://www.iana.org/help/escalation-procedure is also open to non-customers
  *   All encouraged to share thoughts and ideas with the list
  *   Chuck to write up content to share with DT for review in view of sharing with CWG by Monday's deadline.
  *   DT may also need to compare escalation paths that are being prepared by DT-A and DT-C. Staffan volunteered to work on this Monday.
  *   Monday next meeting  - staff to circulate doodle poll.
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