[DTM Escalation] Further information re. IANA's current escalation process

[Marika Konings]

For your information, I received some additional information from IANA colleagues in relation to the current escalation process:

The IANA Department does have the escalation process that you can share http://www.ntia.doc.gov/files/ntia/publications/icann_volume_i_elecsub_part_2_of_3_redacted.pdf, and in it, it describes the levels of escalation customers (direct or indirect) can go to satisfy they issues. Another good source to share is the ICANN bylaws, Article IV, Section 2. It addresses how a complainant can ask for reconsideration of any decision taken by ICANN.

Best regards,

Marika
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