[Gnso-impl-thickwhois-rt] Registrars have to inform affected Registrants?

[Kane, Pat]

Great point Tobias.

I think that it should also not be done as a one-time event but once we have "migrated" the acceptance of thick whois for com and net for new registrations, only require the thick update for existing registrations at a natural point in time of communication with the registrant which is at expiration/renewal.  This should even out the call support required and minimize the amount of registrant spam that we are creating.  It should also alleviate work for the registrar in terms of chasing down registrants who are likely to not renew their registrations.

Pat

-----Original Message-----
From: gnso-impl-thickwhois-rt-bounces at icann.org [mailto:gnso-impl-thickwhois-rt-bounces at icann.org] On Behalf Of Tobias Sattler
Sent: Thursday, September 25, 2014 11:57 AM
To: gnso-impl-thickwhois-rt at icann.org
Subject: [Gnso-impl-thickwhois-rt] Registrars have to inform affected Registrants?

Hi there,

Just a follow up on our call today. Did I get the right, as a registrar we have to inform all affected registrant via email that we are moving from thin to thick 30 days before the transition?

If so, I strongly oppose that. The thing is that in registrants have to confirm the terms and conditions in the first place, where they acknowledge that their contact information will be made available through Whois and if it applies through a 3rd party like a registry.
Furthermore they agree to the term that we have to escrow them. Most of the registrars are using Iron Mountain for that.

With the new RRA 2013, as a registrar, we have to escrow the underlying contact information in case of a Privacy Proxy service managed by the registrar. In case were the customer has ordered an own service we do not have this data and we would be able to make sure that we actually reached out to the registrant.

Furthermore if we are just talking about .com domain names for an instance, we would have about 317,000. If we would reach out the registrants, we will definitely be hit by an enormous amount of phone calls, because most our registrants do not know the difference between Thin and Thick Whois nor would they care. At the end of the day, this transition won't affect the registrants.

If this group needs more feedback then I would suggest to reach out to the Registrar Stakeholder Group.

In my personal opinion, if we really have to do this outreach, I would rather like to change this obligation to something like that:
"In case the contractual relationship between the Registrar and Registrant or local legislation does require to inform the Registrant about such transition the Registrar shall inform the Registrant 30 days before the transition."

Best regards,
Tobias
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