[Gnso-ppsai-pdp-wg] Relay failure notification

[James M. Bladel]

Alex and team:

Thinking about the points Alex has made below, here are my observations:

* I agree that the P/P service should be reliably contactable.  To this
end, I believe any comms failure (email or telephone) should be treated
equivalently to a failure of a registrar¹s required contact information
under the 2013 RAA.  Meaning Compliance would open a ticket and the P/P
service would be obligated to correct or face breach.

*  Similarly, any comms failure between the P/P service and its customer
in a _verified field_ (email/telephone) would trigger a re-verification of
that data, and potentially result in the suspension of P/P service or
perhaps even the domain. This is also analogous to the WHOIS verification
requirements under the 2013 RAA.

*  However, in the second scenario, I do not agree that the P/P service
should be required to notify a 3rd party that their communication attempt
has failed and that they are re-verifying their customer¹s contact data.
There is no parallel requirement to do so under the current RAA (for
example, when a WHOIS reminder email ³bounces²), so I am not unclear why
we would want add new obligations to notify third parties.

Of course, if the P/P service or domain name was later suspended, it would
serve as a de facto notification to all outsiders that the P/P service
took action against the nameŠ


Thanks-

J.



On 7/18/14, 23:35 , "Alex_Deacon at mpaa.org" <Alex_Deacon at mpaa.org> wrote:

>Hi all,
>
>Thinking about relay i¹m curious to hear people views on what happens if
>there is a relay failure between the P/P service and their customer.
>
>For example, in a scenario where no P/P is in use, when I attempt to
>communicate with the registrant using info in WHOIS and there is some
>kind of failure, (be it a bounce-o-gram for email, a call "can¹t be
>completed² or "number not in service" error for phone and a undeliverable
>indication for postal mail) the failure indication is returned to me and
>I am aware of it. 
>
>Would this be true when a P/P is in the middle of me and the registrant
>using the P/P service?   I suspect that if there is an automated process
>in place (email for example) I may.  But if a manual process is in place
>(for email, phone or snail mail) there is a possibility that I (as the
>original requestor) may not always know if a failure has occurred between
>the P/P service and their customer.
>
>There should be parity between the P/P world and the non-P/P world in
>this regard and the original requestor should be aware of any failures
>that may occur between the P/P service and the customer.
>
>To be clear I¹m not talking about not getting a response (i get it) - I¹m
>only interested in the failure scenario.
>
>Thanks and have a great weekend.
>
>Alex
>
>
>
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