[gnso-rds-pdp-wg] Use cases: Actual / Real

[Ayden Férdeline]

Browser plugins are inherently insecure. Most security experts would advise against enabling such tools, but, as you acknowledged, this is a discussion for another time.

- Ayden



-------- Original Message --------
Subject: Re: [gnso-rds-pdp-wg] Use cases: Actual / Real
Local Time: August 15, 2016 3:44 PM
UTC Time: August 15, 2016 2:44 PM
From: FVayra at perkinscoie.com
To: rob.golding at astutium.com,gnso-rds-pdp-wg at icann.org

Rob - I'd agree, and that's why WHOIS delivered via browser plugin could do the trick. Of course, a conversation for another time, as is whether consumers could be "trained."

-----Original Message-----
From: gnso-rds-pdp-wg-bounces at icann.org [mailto:gnso-rds-pdp-wg-bounces at icann.org] On Behalf Of Rob Golding
Sent: Monday, August 15, 2016 8:02 AM
To: RDS PDP WG
Subject: Re: [gnso-rds-pdp-wg] Use cases: Actual / Real

On 2016-08-08 23:09, Elaine Pruis wrote:
> Thanks for the actual/real use case examples.
> You wrote:
> (whois data not actually needed as we have all the data in our system
> anyway)
> Do you think if the customers knew to look at whois they would have
> been able to sort out any of these issues themselves?

I used to dream of that circumstance, but it's rare and getting less and
less likely.

We're 20+ years too late to start expecting users to be "trained" before
they're handed a computer.

End-users want things "done for them" finding it easier to ask than
follow and "self help".
Even on industry forums it seems the norm now is to post a FAQ, even
when an existing thread and answer is already on the same page - people
are simply too lazy to scroll-down and/or read :(

Rob
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