[ICANN-CSC] June 2022 IANA Naming Function Performance Report

[Amy Creamer]

Dear CSC,

Please find attached the IANA Naming Function Performance report for June 2022. During the month of June, we met 98.4% of the SLA thresholds.  This was due to the same configuration change error reported and resolved in May. Several of the root zone change requests did not complete until June, and as SLA statistics are calculated based on completion dates, the June SLA thresholds were impacted.
On 20 May 2022 during a planned upgrade to the Root Zone Management System (RZMS) by ICANN, a configuration change was made that prevented delivery of email notifications from the system. The problem was resolved on 31 May 2022. All transactions from the time period were evaluated and it was identified that 6 root zone change requests were impacted, as well as 5 password reset requests. Several of the root zone change requests were completed in June and so are reflected in this report. Where possible, IANA has manually adjusted the SLA timings for “Email Dispatch” to reflect when customers received delayed email notifications or were able to proceed with their request.
We look forward to answering any questions you may have about the report


Regards,

Amy Creamer
Director of Operations, IANA Services
Email: amy.creamer at iana.org<mailto:amy.creamer at iana.org>
Phone: +1-424-537-8917
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