[IPC-GNSO] FW: FINAL - Agreed text for IANA Service Level

[Greg Shatan]

Jeff,

Thank you for circulating this, and for all your hard work on the
CWG-Stewardship Drafting Team that produced this document.

I wonder how this fits in with ICANN's recently announced KPI Dashboard and
the underlying establishment of KPIs for ICANN.

Greg

On Mon, Aug 31, 2015 at 1:43 PM, Jeff Neuman <jeff.neuman at valideus.com>
wrote:

>
> All,
>
> A few weeks back, several people had asked about whether the community was
> working on Service Level Expectations for the IANA Functions once the
> transition was finalized.  A group of gTLD reps and ccTLD reps (the primary
> technical customers of IANA) have been working with IANA staff on coming up
> with a framework to determine the service levels.
>
> Attached is the framework we came up with after a number of meetings and
> calls.  Although the community (prior to our establishment) stated that
> they
> were all content with the current performance of IANA, the reality is that
> very little about their performance was actually accurately measured.  In
> addition, IANA did not (and still does not) have in place the appropriate
> tools to measure their performance.   Though the Department of Commerce had
> a few service level expectations, they were very vague and all reliant on
> self-certifications.
>
> This framework calls upon IANA to develop the measurement capabilities,
> measure their performance and then meet with the CWG (or delegates of the
> CWG) to determine the actual Service Level Expectations.
>
> We would love to have your feedback and I am happy to answer any questions
> you may have.  This draft has been forwarded to the CWG for their feedback
> as well.
>
> Jeffrey J. Neuman
> Senior Vice President |Valideus USA | Com Laude USA
> 1751 Pinnacle Drive, Suite 600
> Mclean, VA 22102, United States
> E: jeff.neuman at valideus.com or jeff.neuman at comlaude.com
> T: +1.703.635.7514
> M: +1.202.549.5079
> @Jintlaw
>
> -----Original Message-----
> From: Paul M Kane - CWG [mailto:paul.kane-cwg at icb.co.uk]
> Sent: Monday, August 31, 2015 7:11 AM
> To: cwg-stewardship at icann.org
> Subject: FINAL - Agreed text for IANA Service Level
>
>
> (apologies for cross posting)
>
> Dear all,
>
> I am delighted to attach the agreed Service Level Expectation document,
> containing the specifics of what ICANN/IANA has agreed to monitor and
> report.
>
> I would like to thank the members of the working group, (Elaine Pruis,
> Jeffrey Eckhaus, Jeff Neuman, Patricio Poblete, Jay Daley, Adam Smith and
> ICANN/IANA; Kim Davies, Bernard Turcotte, Elise Gerich, David Conrad) for
> their dedication and professionalism over the past months.  They
> contributed
> to over 300 hours of discussions, 8 full WG meetings, 15 sub-group meeting
> and countless emails ...
> and it is with pleasure I advise that the first phase is done.
> I'd also like to thank ICANN staff for their support in facilitating the WG
> discussions.
>
> ICANN/IANA will now plan the scope of work to implement this SLE, operating
> the service in a test phase/parallel mode to start the necessary real-world
> data capture.
>
> Please circulate the agreed SLE document as you consider appropriate which
> demonstrates ICANN/IANA's commitment to enhanced reporting and transparency
> post transition which I am confident will be welcomed by the global
> community.
>
> Kind regards
>
> Paul Kane
> SLE WG Chair.
>
>
>
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>
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