[RDS-WHOIS2-Outreach] Review of documents

[Alan Greenberg]

I have reviewed all of the documents and offer the following thoughts:

1. The Registrant right and responsibilities, a part of the RAA, is 
simple to read and understandable, but is very short. The Registrant 
Benefits and Respectabilities, a document that Registrars must 
present or point to is long, complex and legalistic. It constraints 
statements that are difficult to understand and in some cases wrong 
(example: If the Registered Name Holder did not consent to renewal, 
the Registrar must make sure that a Registered Name is deleted from 
the Registry database within 45 days of the end of the registration term.)

2. The Web portal (also in consideration by the Single Interface 
group) contains a lot of well-written understandable material, but 
the shear amount of it makes it difficult to use and traverse. There 
is a WHOIS PRIMER which is useful, but not pointed to by the portal.

The net results is that depending on what a registrant may read, they 
may be helps or thoroughly confused.

The documents need to be review in total and reorganized and revised 
to present everything in a simple and clear way. This should not be 
done until the dust settles on the GDPR interim implementation (which 
should not be an impediment given the likely timing of our final 
report and the 6-months the Board and staff have to process it. It 
must also be refined in time for a new RDS policy going into effect.

There is no evidence of ICANN addressing the requirement to educate 
those outside of ICANN (other than through the information noted 
above) and no actual "outreach". It is not clear that such outreach 
is practical, but if it is in the view of the RT, the Recommendation 
should be made again (in my current view, we should restrict 
ourselves to crystal clear documentation and not bother with explicit 
outreach).

Alan