[UA-discuss] Boilerplate answers for contracted parties

[Aman Masjide]

Hey Maria,

Some interesting points. Yes,  I think we should have some sort of FAQ for
these issues.The messaging could also be that there is nothing wrong with
the TLD but the website/software is using outdated directory to map TLDs.
Secondly, if UASG support were to receive an escalation from a Registry or
Registrar(raising tickets on behalf of the customer), it should be
considered critical and given top priority. Effective and efficient
handling of such instances would ensure retention of customers and
promotion of nTLDs.

Regards,
Aman

On Thu, Nov 18, 2021 at 2:11 PM Maria Kolesnikova via UA-discuss <
ua-discuss at icann.org> wrote:

> Don, I have suggested to log issues on the uasg.tech to them during the
> call. Hope, it helps.
>
> To make such an outreach mechanism, there can be also published relevant
> FAQ on the uasg.tech. Or made some promo-materials on "How to fix UA
> issues" for different audiences/stakeholders. Short and meaningful, listing
> several practical steps that can be done by each. We will discuss it at UA
> Comms WG. Any ideas else?
>
>
> Regards,
> Maria Kolesnikova
>
>
> Скачайте Outlook для Android <https://aka.ms/AAb9ysg>
>
> ------------------------------
> *От:* UA-discuss <ua-discuss-bounces at icann.org> от имени Don Hollander
> via UA-discuss <ua-discuss at icann.org>
> *Отправлено:* четверг, 18 ноября 2021 г., 10:55
> *Кому:* Mark Datysgeld
> *Копия:* ua-discuss
> *Тема:* Re: [UA-discuss] Boilerplate answers for contracted parties
>
> They could ask the issue be logged with the UASG HELPdesk
>
> On 18/11/2021, at 8:37 PM, Mark Datysgeld via UA-discuss <
> ua-discuss at icann.org> wrote:
>
> 
>
> Everyone,
>
> On today's GNSO Council meeting, Kurt Pritz raised an interesting
> question: we do not provide a set of standard answers for registries and
> registrars to respond to their clients when a domain that needs UA fails to
> be have their email accepted or a website address fails to be recognized.
>
> Thinking about it, we could actually use that as an outreach mechanism.
> Something along the lines of "We are involved in a global effort to promote
> the acceptance of all domain names, and ideally you should get in touch
> with the website that rejected your email and make them aware that there is
> demand for them to support this technology. You can forward them this link
> [uasg.tech]" (only a loose idea here).
>
> Something to consider.
>
> Best,
> --
> Mark W. Datysgeld [markwd.website]
> Director at Governance Primer [governanceprimer.com]
> ICANN GNSO Councilor
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-- 

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*Aman Masjide*Consulting Advisor
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