[UA-discuss] Boilerplate answers for contracted parties

[Mark Datysgeld]

This might be worth including in our refreshed website.

On 11/22/2021 04:47, Aman Masjide wrote:
> Hey Maria,
>
> Some interesting points. Yes,  I think we should have some sort of FAQ 
> for these issues.The messaging could also be that there is nothing 
> wrong with the TLD but the website/software is using outdated 
> directory to map TLDs. Secondly, if UASG support were to receive an 
> escalation from a Registry or Registrar(raising tickets on behalf of 
> the customer), it should be considered critical and given top 
> priority. Effective and efficient handling of such instances would 
> ensure retention of customers and promotion of nTLDs.
>
> Regards,
> Aman
>
> On Thu, Nov 18, 2021 at 2:11 PM Maria Kolesnikova via UA-discuss 
> <ua-discuss at icann.org> wrote:
>
>     Don, I have suggested to log issues on the uasg.tech to them
>     during the call. Hope, it helps.
>
>     To make such an outreach mechanism, there can be also published
>     relevant FAQ on the uasg.tech. Or made some promo-materials on
>     "How to fix UA issues" for different audiences/stakeholders. Short
>     and meaningful, listing several practical steps that can be done
>     by each. We will discuss it at UA Comms WG. Any ideas else?
>
>
>     Regards,
>     Maria Kolesnikova
>
>
>     Скачайте Outlook для Android <https://aka.ms/AAb9ysg>
>
>     ------------------------------------------------------------------------
>     *От:* UA-discuss <ua-discuss-bounces at icann.org> от имени Don
>     Hollander via UA-discuss <ua-discuss at icann.org>
>     *Отправлено:* четверг, 18 ноября 2021 г., 10:55
>     *Кому:* Mark Datysgeld
>     *Копия:* ua-discuss
>     *Тема:* Re: [UA-discuss] Boilerplate answers for contracted parties
>
>     They could ask the issue be logged with the UASG HELPdesk
>
>>     On 18/11/2021, at 8:37 PM, Mark Datysgeld via UA-discuss
>>     <ua-discuss at icann.org> wrote:
>>
>>     
>>
>>     Everyone,
>>
>>     On today's GNSO Council meeting, Kurt Pritz raised an interesting
>>     question: we do not provide a set of standard answers for
>>     registries and registrars to respond to their clients when a
>>     domain that needs UA fails to be have their email accepted or a
>>     website address fails to be recognized.
>>
>>     Thinking about it, we could actually use that as an outreach
>>     mechanism. Something along the lines of "We are involved in a
>>     global effort to promote the acceptance of all domain names, and
>>     ideally you should get in touch with the website that rejected
>>     your email and make them aware that there is demand for them to
>>     support this technology. You can forward them this link
>>     [uasg.tech]" (only a loose idea here).
>>
>>     Something to consider.
>>
>>     Best,
>>
>>     -- 
>>     Mark W. Datysgeld [markwd.website <https://markwd.website>]
>>     Director at Governance Primer [governanceprimer.com
>>     <https://governanceprimer.com>]
>>     ICANN GNSO Councilor
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>
> -- 
> <http://www.radix.website>
> 	*Aman Masjide
> *Consulting Advisor
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> T: +91 (22) 6196 6300 Extn: 8653Skype: amasjide
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>                     *
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>                     *
>
>
-- 
Mark W. Datysgeld [markwd.website <https://markwd.website>]
Director at Governance Primer [governanceprimer.com 
<https://governanceprimer.com>]
ICANN GNSO Councilor
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