[Ws2-ombudsman] Fwd: CCWG Accountability Work Stream2: please complete the Ombudsman Survey

Thu Apr 20 17:01:37 UTC 2017

Hi Farzaneh, all,

Thank you for sharing the NCSG exchange- this is very valuable feedback for us.

Please let me allow to provide some answer/explanations.

-          The survey is available in all six UN language. The translations and instructions how to respond to the surveys that are not in English are in the WS2 Ombudsman wiki page: https://community.icann.org/x/vc3RAw - Note, I sent an email to Alberto on 10 April with the Ombudsman mailing list cc-ed to announce the translated surveys.

-          Names are requested for the survey to assure that responses are legitimate. If someone provides answer under the name ‘mickey mouse’ they are usually disregarded.

-          Please note, that all organizational surveys, such as for the recent At-Large Review or the 2015 GNSO Review survey also asked for names and affiliation and no concerns were raised – but we are open to work with future review working parties to assure that these concerns are addressed adequately.

-          Affiliation and other information are gathered to assure transparency on which segments of the ICANN community (or Board) provided input. In this context, the note about ‘drop down’ menus is very helpful and we will take that on board for future surveys. I think this could apply to other questions, too.

-          The independent examiner has access to the names but will not share any information or any individual responses with either ICANN or any other third party. The points about the fact that the survey is not hosted on a secure server and the lack of a privacy policy are very important point and we will certainly address this for future surveys. Thank you for picking up on that.

Please, reach out to me, any of my colleagues or just respond on list if you need further clarifications or have further feedback for us to take on board.

Many thanks and very best wishes,
Lars

From: <ws2-ombudsman-bounces at icann.org> on behalf of farzaneh badii <farzaneh.badii at gmail.com>
Date: Thursday, April 20, 2017 at 7:31 AM
To: "ws2-ombudsman at icann.org" <ws2-ombudsman at icann.org>
Subject: [Ws2-ombudsman] Fwd: CCWG Accountability Work Stream2: please complete the Ombudsman Survey

Hi everyone,

Here is some feedback from our NCSG members on  the survey format.

Farzaneh

---------- Forwarded message ----------
From: Ayden Férdeline <icann at ferdeline.com<mailto:icann at ferdeline.com>>
Date: Thu, Apr 20, 2017 at 7:06 AM
Subject: Re: CCWG Accountability Work Stream2: please complete the Ombudsman Survey
To: NCSG-DISCUSS at listserv.syr.edu<mailto:NCSG-DISCUSS at listserv.syr.edu>

I agree with you, Dorothy, that some of this information should not be collected. I do think it is reasonable to collect basic demographic data from respondents, i.e. one's geographic region and community affiliation (though I think these fields should be drop-down menus rather than text boxes), but I am not sure why one is being asked to provide their name in order to complete the questionnaire. That said, and while it is not stated on the form, I believe the survey does allow respondents to proceed to the next page and to ultimately submit the form even if they have left the field requesting their name blank.

This is perhaps a meaningless gesture, however, given that the questionnaire is not hosted on a secure server, there is no privacy policy that I could see, and it is not to me clear how the independent assessors intend on anonymising the data (I suspect it would border on impossible to do so). And a survey like this one should really be translated and available for completion in multiple languages — as best I am aware, the Ombuds function operates primarily in English, so the satisfaction or dissatisfaction of someone with the Ombudsperson who does not speak English could really influence the results...

Best wishes,

Ayden Férdeline
linkedin.com/in/ferdeline[linkedin.com]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.linkedin.com_in_ferdeline&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=J4rVei4WZIn6-raGBj5dwYkl2jzyfta0KTxH92lGiro&m=czSGKDPPkBS_Y9R_PiVfZ6D-SccPPTwhQoOm786eGsU&s=md0ceFatFmjt_vTrr2suCKMz6-BKQJPIAzdauVMQxug&e=>

-------- Original Message --------
Subject: Re: CCWG Accountability Work Stream2: please complete the Ombudsman Survey
Local Time: 19 April 2017 8:29 PM
UTC Time: 19 April 2017 19:29
From: dgdorothydg at GMAIL.COM<mailto:dgdorothydg at GMAIL.COM>
To: NCSG-DISCUSS at LISTSERV.SYR.EDU<mailto:NCSG-DISCUSS at LISTSERV.SYR.EDU>

Interesting,  I clicked open the survey and it asks for personal information which it says will not be given to ICANN. Why do I need to give my personal information to this third party?

best

On Wed, Apr 19, 2017 at 4:00 PM, Maryam Bakoshi <maryam.bakoshi at icann.org<mailto:maryam.bakoshi at icann.org>> wrote:
Dear all,

As part of the CCWG Accountability Work Stream 2 assignments, the ICANN Office of the Ombudsman is currently being assessed by an independent assessor. It would be great if you could spare 5-10min maximum to take part in the survey that closes at the end of this week.

Survey link: http://www.surveygizmo.com/s3/3462816/ICANN[surveygizmo.com]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.surveygizmo.com_s3_3462816_ICANN&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=J4rVei4WZIn6-raGBj5dwYkl2jzyfta0KTxH92lGiro&m=czSGKDPPkBS_Y9R_PiVfZ6D-SccPPTwhQoOm786eGsU&s=awjAYw84AxkxwYyin2pmFHKWZt6Xj_7xBWhlevZXBuw&e=>

Kind regards,

Nathalie

Nathalie Peregrine
Specialist, SOAC Support (GNSO)
Internet Corporation for Assigned Names and Numbers (ICANN)
Email: nathalie.peregrine at icann.org [nathalie.peregrine at icann.org%20]<https://urldefense.proofpoint.com/v2/url?u=http-3A__nathalie.peregrine-40icann.org-2520&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=J4rVei4WZIn6-raGBj5dwYkl2jzyfta0KTxH92lGiro&m=czSGKDPPkBS_Y9R_PiVfZ6D-SccPPTwhQoOm786eGsU&s=z8gJPj7JdJyDMZ4LSZ8u3mWmC51WEblFi7ZPkcTpIUE&e=>
Skype: nathalie.peregrine.icann

Find out more about the GNSO by taking our interactive courses and visiting the GNSO Newcomer pages<https://urldefense.proofpoint.com/v2/url?u=http-3A__gnso.icann.org_sites_gnso.icann.org_files_gnso_presentations_policy-2Defforts.htm-23newcomers&d=DgMFAg&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=PDd_FX3f4MVgkEIi9GHvVoUhbecsvLhgsyXrxgtbL10DTBs0i1jYiBM_uTSDzgqG&m=-d9m4sr16OXloyLjz4TF6npbe51hgE0EHtoX1U6WUOA&s=Bw2Uzbh2Pu1X0lObLtbwtN5ZNEP3ECdPAfcqzVvIOYE&e=>

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