[CPWG] [registration-issues-wg] One additional EPDP issue

[Tijani BEN JEMAA]

LOL
A grey but still a hole….

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Tijani BEN JEMAA
Executive Director
Mediterranean Federation of Internet Associations (FMAI)
Phone: +216 98 330 114
            +216 52 385 114
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> Le 14 févr. 2019 à 06:47, Alan Greenberg <alan.greenberg at mcgill.ca> a écrit :
> 
> A bit late to integrate that and it is really an implementation, but will certainly use it as an example of something that could help ameliorate the issue.
> 
> Then it becomes just a grey hole?
> 
> Alan
> 
> At 13/02/2019 08:01 PM, Olivier MJ Crépin-Leblond wrote:
> 
>> Dear Alan,
>> 
>> this is like lobbing correspondence over a wall... something which some of us are accustomed to. :-)
>> More seriously though, would it be possible to require that any such correspondence using an online form needs to email a copy of the form to the enquirer's email address as well as the registrant and provide both with a unique case ID? In effect, it's a CRM system. Online businesses use that all the time. I can live with a CRM system that tracks cases even without knowing who owns the domain name.
>> Kindest regards,
>> 
>> Olivier
>> 
>> On 13/02/2019 21:42, Alan Greenberg wrote:
>>> 
>>> There was bound to be one issue that we forgot today.
>>> 
>>> This is the fact that all communications with a registrant or tech 
>>> contact will be via anonymized e-mail r a we form (which then is 
>>> e-mail sent by the registrar).
>>> 
>>> Both are what I refer to as "black hole" communications. You
>>> tow the 
>>> message out and unless there is a reply, you never know if it was 
>>> really forwarded on your behalf, whether it was received. If it 
>>> bounced, the Registrar may know that it did, but the sender does not.
>>> 
>>> With a real address, you can at least use a number of tools to try to 
>>> determine if there is a path to the mail server or if the user 
>>> exists. Here there is nothing.
>>> 
>>> Alan
>>> 
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>>> 
>> 
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