[CWG-Stewardship] Service Level Expectations Design Team Template

[Jordan Carter]

Alan, all:

Since operational communities want a workable solution, calls of 'hostage'
are probably wide of the mark and to be honest don't help the conversation
flow. They could indeed unkindly be described as a tactic designed to
stifle debate. I can't see that being your intention here, but it could be
the effect of your words.

We, IANA customers, need this system to work because our work in
turn depends on it. The names community should be entitled to at least as
good an outcome from the post-transition settlement as today's
settlement offers, but that baseline is no reason not to pitch for greater
clarity and certainty when we can.

I've had some private correspondence suggesting there are some real issues
that mean my simple distinction & view isn't necessarily workable. There
may be substantive SLA improvements compared with status quo that are
needed. I don't know yet. If there are, I'm happy to change my mind and
argue they should be done as part of the transition.

Given the CWG has spent quite some time on a wide range of issues that are
of less importance than this, I'm sure some time spent assuring operational
quality won't be wasted.

Will try and write more later today.

Jordan

On Monday, 2 March 2015, Alan Greenberg <alan.greenberg at mcgill.ca> wrote:

>  This worries me.
>
> How do we define "needs"? It sounds perilously close to that community
> holding the transition hostage for something that they want.
>
> Alan
>
> At 01/03/2015 02:17 AM, Jordan Carter wrote:
>
> I've thought of a b/c mid point complication:
>
> It is: whether anything needs to be added to currently documented SLA
> standards to allow the transition to be acceptable to any key customer
> community.
>
> That's not a wholesale review but it's a little more than b), while
> respecting the need for conservatism and efficiency....
>
> Jordan
>
> On Sunday, 1 March 2015, Seun Ojedeji <seun.ojedeji at gmail.com
> <javascript:_e(%7B%7D,'cvml','seun.ojedeji at gmail.com');> > wrote:
>
> +1 to Jordan's specific suggestion as well;  considering that everything
> works just fine right now is an indication that repeating the current SLA
> would at least maintain status quo.
>
> Will be good if that methodology is applied to other design teams as much
> as possible.
> The goal is to build a stronger ICANN and so long as we have a
> multistakeholder means/process to do that, then our job is done.
>
> Cheers!
>
> sent from Google nexus 4
> kindly excuse brevity and typos.
> On 1 Mar 2015 01:46, "Chris Disspain" <ceo at auda.org.au
> <javascript:_e(%7B%7D,'cvml','ceo at auda.org.au');>> wrote:
>  You read me right, man ;-)
>
>
>
> Cheers,
>
>
> Chris
>
> On 1 Mar 2015, at 11:35 , Jordan Carter <jordan at internetnz.net.nz
> <javascript:_e(%7B%7D,'cvml','jordan at internetnz.net.nz');>> wrote:
>
>  Hi all,
>
> I think Chris's proposal makes sense too in logically separating:
>
> a) porting across existing service level obligations to the
> post-transition environment;
> b) creating the possibility of reviewing and changing them in future; and
> c) reviewing and updating the substantive content
>
> If I read him right a) and b) should be done, but c) should not.
>
> That might trim the work this design team needs to do and make finalising
> the names community proposal easier...
>
> cheers
> Jordan
>
>
> On 1 March 2015 at 08:56, Avri Doria <avri at acm.org
> <javascript:_e(%7B%7D,'cvml','avri at acm.org');>> wrote:
>  Hi,
>
> Makes sense to me.
>
> avri
>
> On 28-Feb-15 18:43, Chris Disspain wrote:
>
> On that basis I wonder whether we would not be better served by accepting
> the current status quo and building a mechanism for review and negotiated
> changes to those service levels that could be employed immediately after
> transition and on an ongoing basis.
>
> Thoughts?
>
>
>
>
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>
> --
> Jordan Carter
>
> Chief Executive
> InternetNZ
>
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> --
> Jordan Carter
> Chief Executive, InternetNZ
>
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> Sent on the run, apologies for brevity
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-- 
Jordan Carter
Chief Executive, InternetNZ

+64-21-442-649 | jordan at internetnz.net.nz

Sent on the run, apologies for brevity
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