[Gnso-epdp-team] Fwd: Small Group SLA draft proposal for your review
vgreimann at key-systems.net
Wed Jan 29 02:38:46 UTC 2020
here is what MarkSV and I discussed regarding SLA.
Volker A. Greimann
General Counsel and Policy Manager
T: +49 6894 9396901
M: +49 6894 9396851
F: +49 6894 9396851
Key-Systems GmbH is a company registered at the local court of
Saarbruecken, Germany with the registration no. HR B 18835
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---------- Forwarded message ---------
From: Caitlin Tubergen <caitlin.tubergen at icann.org>
Date: Tue, Jan 28, 2020 at 4:56 PM
Subject: Small Group SLA draft proposal for your review
To: Mark Svancarek (CELA) <marksv at microsoft.com>, Volker Greimann <
vgreimann at key-systems.net>
Volker and Mark:
Here is a rough draft of the proposal we discussed – feel free to edit away!
*Small Group SLA Proposed Approach*
Registrar response targets for SSAD requests will occur over two phases:
- Phase 1 begins *six (6) months* following the SSAD Policy Effective
- Phase 2 begins *one (1) year* following the SSAD Policy Effective
In *Phase 1*, registrar response targets for SSAD Priority 3 requests will
be *five (5) business days*. Response targets will be measured using a mean
response time, not on a per-response basis. The SSAD will calculate
Registrar’s mean response target every [*2 months*] as a rolling average.
If Registrar fails the five-business day response target, the SSAD will
alert Registrar, and Registrar will be prompted to provide a rationale to
ICANN as to why the response target is not being met. Failure to provide a
rationale to ICANN within [*five (5) business days*] will result in an
ICANN Compliance inquiry.
In *Phase 2*, registrar compliance targets for SSAD Priority 3 requests
will be *ten (10) business days*. Similar to the response targets, the
compliance target will be measured using a mean response time, not on a
per-response basis. The SSAD will calculate Registrar’s mean compliance
target every [*2 months*]. If the Registrar’s mean compliance target
exceeds ten business days, Registrar will be subject to compliance
Response Targets and Compliance Targets shall be reviewed, at a minimum,
annually. [Review mechanism is currently undecided.]
The Small Team recommends SSAD response times and associated statistics be
as transparent as legally permissible in order to improve the SSAD and keep
the community informed.
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