[Gnso-rpm-data] Beta Testers' Feedback on Registrar Survey - Review by COB Thursday, 23 Aug

Wed Aug 22 23:04:31 UTC 2018

Dear Data Sub Team members (and Susan in particular),

Beta testers have reviewed the Registrar survey and provided feedback by COB on Wednesday 22 August. Test link: http://ICANNregistrar.cloudssi.com/login.html. Please see below a summary of feedback/suggestion from the beta testers (technical issues reported by the testers have been forwarded to Analysis Group directly).

Since there is no question numbering or individual URL for each question, staff took screenshots of the questions that testers had feedback and created numbering for ease of reference.

Furthermore, the Registrar survey is programed to use numeric user passwords to allow survey takers to save their responses & return to the survey to complete. Please read the instruction on the login page and report issues, if any.  You are welcome to go through the survey itself and let staff know any additional issues you have encountered.

By COB Thursday, 23 August, please be so kind to let us your input. Analysis Group will implement the changes accordingly.

Thank you for your time and help!

Best Regards,
Mary, Julie, Ariel, and Berry

==
General Comment

  *   Replace “registrar” with “Registrar” and replace “registry” with “Registry” (capital R) in questions throughout the survey.

Q1: Before the beginning of a start date Sunrise period, on average, how much notice do you receive? If you have not encountered a start date Sunrise period, please select “N/A.”

  *   Add the definition of “Start Date Sunrise” and “End Date Sunrise” to provide context to the question:
     *   Start Date Sunrise: Registry must provide the Sunrise registration service for a minimum of 30 calendar days prior to General Registration and must provide 30 calendar days’ notice prior to the start of the Sunrise period. Trademark-related Domains are registered on first-come, first-served (or other) basis.
     *   End Date Sunrise: Registry has no advance notice requirement to trademark owners but must provide the Sunrise registration service for a minimum of 60 calendar days prior to General Registration, and must not use a time-based allocation methods (e.g., first come, first served). At the end of the period, all the claims are registered by the Registry and auctions are conducted if there is more than one claim for the same domain.

Q2: How long do you think the ideal mandatory length for the Sunrise period should be (in days)?

  *   Add an open text field to ask survey takers to briefly provide rationales to their selections

Q3: What impact does the current minimum 30-day Sunrise period have on the following outcomes (relative to having no Sunrise period), respectively? Please select all that apply.

  *   Change all “Registry Operators” to “Registrars” in the first row

Q4: What impact do you think a period of 60 days would have on the following outcomes (relative to having no Sunrise period), respectively? Please select all that apply.

  *   Change all “Registry Operators” to “Registrars” in the first row

Q5: Do registries provide you with a list of reserved names?

  *   Add “regularly” before “provide” in the question (to reflect that reserved names list is a dynamic set of data)

Q6: On average, how much notice do you receive of reserved names, in advance of a new generic top-level domain (gTLD) launch?

  *   A loaded question – Registries have no obligations to notify any parties about changes to reserved names list

Q7: How long should the Claims period be?

  *   Add “In this hypothetical situation” at the beginning of the question

Q8: When was the Claims Notice submitted to the customer?

  *   Change “Notice” to “Notices”
  *   Add clarification, e.g., before Sunrise, after Sunrise, etc.

Q9: Do you encounter challenges when sending Claims Notices for pre-order names?

  *   Add a follow up question, e.g., “What are those challenges?”, “How difficult are those challenges”?

End of survey

  *   We appreciate your time and willingness to share your experiences and opinions.

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