[gtld-tech] TMCH - Service not available

Kal Feher Kal.Feher at ariservices.com
Wed Jul 1 07:34:40 UTC 2015

While I look forward to the root cause analysis, I’d appreciate an earlier communication containing at least:
* the length of the outage including start and end times
* the services which were unavailable
* observed symptoms from a user’s perspective
This ensures that we can account for any errors observed in our systems without assumptions regarding time and behaviour.

For future outages, I’d urge the sending of a notice informing TMCH service consumers (Registrars/Registries as relevant) of any issues immediately. It is simply good operational practice to do so. The detail can always follow later, but we should not be left to guess whether there is in fact an outage, in this case for nearly 2 days.
Kal Feher

From: gtld-tech-bounces at icann.org [mailto:gtld-tech-bounces at icann.org] On Behalf Of Rubens Kuhl
Sent: Wednesday, 1 July 2015 9:06 AM
To: Aaron Hickmann
Cc: gtld-tech at icann.org
Subject: Re: [gtld-tech] TMCH - Service not available


At the last operational issue TMDB had, registries were denied information while industry press got details on what happened. I sure never received any further information on that one.

Let's hope that doesn't repeat itself and ICANN inform contracted parties at least at the same time.


Em 30/06/2015, à(s) 19:51:000, Aaron Hickmann <aaron.hickmann at icann.org<mailto:aaron.hickmann at icann.org>> escreveu:

Hello all,

ICANN is aware of the issues that recently occurred with the Trademark Database (TMDB). We are working with IBM to develop the root cause analyses for the incidents and expect completion in approximately 7 – 10 days. Once more information is available, we will provide additional details directly to all users of the TMDB.

Thank you.

Aaron Hickmann
Director, Operations
Global Domains Division
Internet Corporation for Assigned Names and Numbers (ICANN)

Direct Line: +1 310 578 8672
Email: aaron.hickmann at icann.org<mailto:aaron.hickmann at icann.org>

From: Jeff Neuman <jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>>
Date: Tuesday, June 30, 2015 at 12:51 PM
To: Ewout de Graaf <ewout at mijndomein.nl<mailto:ewout at mijndomein.nl>>
Cc: "gtld-tech at icann.org<mailto:gtld-tech at icann.org>" <gtld-tech at icann.org<mailto:gtld-tech at icann.org>>
Subject: Re: [gtld-tech] TMCH - Service not available

What is the update from ICANN/IBM on this?

Sent from my iPhone

On Jun 30, 2015, at 2:10 PM, Ewout de Graaf <ewout at mijndomein.nl<mailto:ewout at mijndomein.nl>> wrote:
It only impacts the registry connection to the TMCH - that is retrieving the DNL lists.

As a registrar we have no problem accessing the TMCH, we can retrieve marks information.


Ewout de Graaf

2015-06-29 12:54 GMT+02:00 Michele Neylon - Blacknight <michele at blacknight.com<mailto:michele at blacknight.com>>:

Is this impacting the EPP service?
Or is it just the web service?

Mr Michele Neylon
Blacknight Solutions
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On 29/06/2015 08:34, "gtld-tech-bounces at icann.org<mailto:gtld-tech-bounces at icann.org> on behalf of Alexander Mayrhofer" <gtld-tech-bounces at icann.org<mailto:gtld-tech-bounces at icann.org> on behalf of alexander.mayrhofer at nic.at<mailto:alexander.mayrhofer at nic.at>> wrote:

>while it seems that the certificate configuration looks sane now, the whole TMCH service (again) seems to be down again:
>"This service of the Trademark Clearinghouse Database (TMDB) web client is currently not available.
>Please try again later. Our apologies for the inconvenience."
>Please. Fix. This.

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