[gtld-tech] TMDB down?

Mon May 18 16:31:04 UTC 2015

We would be interested in more details as well.  As a brand registrar we would like to know whether domains were registered without claims being sent out and what else was impacted.  It would be great to get a formal root cause analysis done.

Thanks.

Jeffrey J. Neuman
Senior Vice President |Valideus USA | Com Laude USA
1751 Pinnacle Drive, Suite 600
Mclean, VA 22102, United States
E: jeff.neuman at valideus.com<mailto:jeff.neuman at valideus.com> or jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>
T: +1.703.635.7514
M: +1.202.549.5079
@Jintlaw

From: gtld-tech-bounces at icann.org [mailto:gtld-tech-bounces at icann.org] On Behalf Of Alexander Mayrhofer
Sent: Monday, May 18, 2015 11:54 AM
To: Wim Fabri
Cc: gtld-tech-bounces at icann.org; gtld-tech at icann.org
Subject: Re: [gtld-tech] TMDB down?

Hello Wim,

We noticed that the TMCH outage was fixed shortly after your email. However, we never heard back on this. Could you therefore let us know:

-          When the outage was fixed

-          What the time span of the outage was (We understand it was at least 10 hours), and when it was noticed by IBM?

-          The services that were impacted by the outage?

-          Whether there's any mailing list / web panel where we could follow the status of planned and unplanned outages?

Thanks,
Alex

Von: Wim Fabri [mailto:wim_fabri at be.ibm.com]
Gesendet: Freitag, 15. Mai 2015 11:56
An: Alexander Mayrhofer
Cc: gtld-tech at icann.org<mailto:gtld-tech at icann.org>; gtld-tech-bounces at icann.org<mailto:gtld-tech-bounces at icann.org>
Betreff: Re: [gtld-tech] TMDB down?

Hi Alexander,

we indeed have an unplanned outage and are working to fix it.

Wim Fabri
IBM Belgium Integrated Technology Services.

From:        Alexander Mayrhofer <alexander.mayrhofer at nic.at<mailto:alexander.mayrhofer at nic.at>>
To:        "gtld-tech at icann.org<mailto:gtld-tech at icann.org>" <gtld-tech at icann.org<mailto:gtld-tech at icann.org>>
Date:        15/05/2015 11:47
Subject:        [gtld-tech] TMDB down?
Sent by:        gtld-tech-bounces at icann.org<mailto:gtld-tech-bounces at icann.org>
________________________________

Hi,

we're currently experiencing errors when fetching files from the TMCH. Additionally, our registrars are reporting issues with fetching Claims information. Have i missed a maintenance announcement, or is this an unplanned outage?

When we're trying to fetch the DNL from https://ry.marksdb.org/dnl/dnl-latest.csv , we do get a HTTP 200 OK response, but the file we receive contains:

<html>
   <head>
      <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
      <title>TMDB - Trademark-Database</title>
   </head>
   <body>
      <h1>This service of the Trademark Clearinghouse Database (TMDB)
web client is currently not available.</h1>
       Please try again later. Our apologies for the inconvenience.
   </body>
 </html>

Same for the SMD revocation list. Since we do not have a production registrar TMCH account, i cannot verify the issue for the claims interface.

Are other registries experiencing similar issues? Has anybody received any notification from either ICANN or the TMCH?

Thanks,
Alex Mayrhofer
TLDBOX

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