[gtld-tech] Registrar Expiration Date I-D

[Michele Neylon - Blacknight]

On 26/01/2016, 21:10, "gtld-tech-bounces at icann.org on behalf of Andrew Newton" <gtld-tech-bounces at icann.org on behalf of andy at hxr.us> wrote:

>On Tue, Jan 26, 2016 at 3:54 PM, Jody Kolker <jkolker at godaddy.com> wrote:
>>
>> Putting both of the expiration dates in the registry whois does explain why there is a difference between the dates.  To me it does not address any confusion related to this issue.
>>
>
>When dealing with Amazon and other big Internet retailers, they let me
>know when they have shipped my order and the details of how the
>shipping company is handling my shipment even though I never enter
>into a contractual relationship with the shipping company. Yes, this
>might confuse some people but in general it is known throughout the
>industry as good customer service.

The average domain registrant is not tech savvy and rarely looks at whois and when they do they get confused ..

Adding to that confusion is not good customer service

Regards

Michele

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Mr Michele Neylon
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