[gtld-tech] CZDS Support for Request Cancellation

[Eduardo Alvarez]

Thank you for your comments, we have passed along your feedback to ICANN Contractual Compliance.

ICANN Contractual Compliance is aware of these concerns regarding existing complaints related to pending CZDS access requests. The team has informed that existing complaints that are already in progress with the Registry Operators would remain active when the request is cancelled, as long as a subsequent request is submitted immediately with the Registry Operator, without the need to submit a new complaint to ICANN Contractual Compliance by the requestor.

Regarding the automated email notifications received as a result of submitting a compliance complaint, please note that this is a standard process in the receipt of any new complaint. Furthermore, ICANN Contractual Compliance sends an additional manual confirmation once the complaint is being initiated with the contracted party and the TLD should be included in the manual confirmations.

Best regards,

Eduardo Alvarez
ICANN


-----Original Message-----
From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Viktor Dukhovni via gtld-tech <gtld-tech at icann.org>
Reply-To: "gtld-tech at icann.org" <gtld-tech at icann.org>, Viktor Dukhovni <ietf-dane at dukhovni.org>
Date: Thursday, April 28, 2022 at 7:46 AM
To: "gtld-tech at icann.org" <gtld-tech at icann.org>
Subject: Re: [gtld-tech] CZDS Support for Request Cancellation

    On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:

    > > I think my question has a broader audience, so I am asking it here
    > > instead:
    > >
    > >   What effect does cancelling a long neglected "pending" request have
    > >   on outstanding complaints?  Are they also automatically closed?
    > >
    > > The reason I ask, is that after closing long neglected requests I am
    > > opening fresh requests in the hope that they might get approved this
    > > time around.  If they don't get processed in a fairly generous time
    > > frame (say 4 weeks), I'd like to file a fresh complaint, and would
    > > like it to not register as a duplicate...
    > 
    > Yes, that's a very likely source of proplems unless addressed.

    Meanwhile I wrote to compliance requesting that the extant complaints be
    closed...  I hope that happens.

    > A request that I have made before: Can we please have the TLD mentioned in 
    > the email that acknowleges that a complaint has been filed? Otherwise it is 
    > very difficult to match ticket numbers to TLDs from our end.

    Yes, the email notices from the ZFA form have zero content, and should
    not be sent, I now just delete them unread.  Only once the compliance
    department processes the filed complaint should there be an email notice.
    Everything in the email from the ZFA form was already conveyed when the
    website completed form submission.

    -- 
        Viktor.

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