[gtld-tech] CZDS Support for Request Cancellation

[Viktor Dukhovni]

On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:

> > I think my question has a broader audience, so I am asking it here
> > instead:
> >
> >   What effect does cancelling a long neglected "pending" request have
> >   on outstanding complaints?  Are they also automatically closed?
> >
> > The reason I ask, is that after closing long neglected requests I am
> > opening fresh requests in the hope that they might get approved this
> > time around.  If they don't get processed in a fairly generous time
> > frame (say 4 weeks), I'd like to file a fresh complaint, and would
> > like it to not register as a duplicate...
> 
> Yes, that's a very likely source of proplems unless addressed.

Meanwhile I wrote to compliance requesting that the extant complaints be
closed...  I hope that happens.

> A request that I have made before: Can we please have the TLD mentioned in 
> the email that acknowleges that a complaint has been filed? Otherwise it is 
> very difficult to match ticket numbers to TLDs from our end.

Yes, the email notices from the ZFA form have zero content, and should
not be sent, I now just delete them unread.  Only once the compliance
department processes the filed complaint should there be an email notice.
Everything in the email from the ZFA form was already conveyed when the
website completed form submission.

-- 
    Viktor.