[gtld-tech] CZDS Support for Request Cancellation
joewein at surbl.org
Sat Apr 30 05:14:45 UTC 2022
> The team has informed that existing complaints that are already in
> with the Registry Operators would remain active when the request is
> as long as a subsequent request is submitted immediately with the Registry
> Operator, without the need to submit a new complaint to ICANN Contractual
> Compliance by the requestor.
Typically I would cancel a ZFA request if it hasn't been actioned for
several months AND a previous complaint did not resolve the issue.
If complaints remain active when a request gets canceled and resubmitted, it
means no new complaint can be filed if the resubmitted request is not
processed either. It will automatically be rejected as a duplicate by the
The only way to complain then is to do a follow-up on the ticket number of
the original complaint (pre-cancel) but that will be hard to do when the
ICANN complaint acknowledgement mails don't disclose which ticket number
relates to what TLD. The rejection message for "duplicate" complaints does
not mention the ticket number of the original complaint either.
> Furthermore, ICANN Contractual Compliance sends an additional manual
> confirmation once the complaint is being initiated with the contracted
> and the TLD should be included in the manual confirmations.
That's correct, but in the case of my first complaint about .citadel, the
manual confirmation you mention arrived *4 months* after the complaint
submission. I am sure you would agree that's unacceptably long.
Is it much better now? Checking my records, a few complaints I submitted on
April 3 have only generated the initial ticket number mail ("A new case has
been created...") so far but no manual confirmation yet that would link the
ticket number and the TLD as you describe. That suggests that some submitted
tickets may be sitting there for weeks before ICANN sends them to the
> Best regards,
> Eduardo Alvarez
From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Viktor Dukhovni
via gtld-tech <gtld-tech at icann.org>
Reply-To: "gtld-tech at icann.org" <gtld-tech at icann.org>, Viktor Dukhovni
<ietf-dane at dukhovni.org>
Date: Thursday, April 28, 2022 at 7:46 AM
To: "gtld-tech at icann.org" <gtld-tech at icann.org>
Subject: Re: [gtld-tech] CZDS Support for Request Cancellation
On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:
> > I think my question has a broader audience, so I am asking it here
> > instead:
> > What effect does cancelling a long neglected "pending" request
> > on outstanding complaints? Are they also automatically closed?
> > The reason I ask, is that after closing long neglected requests I am
> > opening fresh requests in the hope that they might get approved this
> > time around. If they don't get processed in a fairly generous time
> > frame (say 4 weeks), I'd like to file a fresh complaint, and would
> > like it to not register as a duplicate...
> Yes, that's a very likely source of proplems unless addressed.
Meanwhile I wrote to compliance requesting that the extant complaints be
closed... I hope that happens.
> A request that I have made before: Can we please have the TLD
> the email that acknowleges that a complaint has been filed? Otherwise
> very difficult to match ticket numbers to TLDs from our end.
Yes, the email notices from the ZFA form have zero content, and should
not be sent, I now just delete them unread. Only once the compliance
department processes the filed complaint should there be an email
Everything in the email from the ZFA form was already conveyed when the
website completed form submission.
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