[gtld-tech] CZDS Support for Request Cancellation

[Joe Wein]

> The team has informed that existing complaints that are already in 
> progress
> with the Registry Operators would remain active when the request is 
> cancelled,
> as long as a subsequent request is submitted immediately with the Registry
> Operator, without the need to submit a new complaint to ICANN Contractual
> Compliance by the requestor.

Typically I would cancel a ZFA request if it hasn't been actioned for 
several months AND a previous complaint did not resolve the issue.

If complaints remain active when a request gets canceled and resubmitted, it 
means no new complaint can be filed if the resubmitted request is not 
processed either. It will automatically be rejected as a duplicate by the 
system.

The only way to complain then is to do a follow-up on the ticket number of 
the original complaint (pre-cancel) but that will be hard to do when the 
ICANN complaint acknowledgement mails don't disclose which ticket number 
relates to what TLD. The rejection message for "duplicate" complaints does 
not mention the ticket number of the original complaint either.

> Furthermore, ICANN Contractual Compliance sends an additional manual
> confirmation once the complaint is being initiated with the contracted 
> party
> and the TLD should be included in the manual confirmations.

That's correct, but in the case of my first complaint about .citadel, the 
manual confirmation you mention arrived *4 months* after the complaint 
submission. I am sure you would agree that's unacceptably long.

Is it much better now? Checking my records, a few complaints I submitted on 
April 3 have only generated the initial ticket number mail ("A new case has 
been created...") so far but no manual confirmation yet that would link the 
ticket number and the TLD as you describe. That suggests that some submitted 
tickets may be sitting there for weeks before ICANN sends them to the 
contracted parties.

Joe Wein
SURBL


> Best regards,
>
> Eduardo Alvarez
ICANN


-----Original Message-----
From: gtld-tech <gtld-tech-bounces at icann.org> on behalf of Viktor Dukhovni 
via gtld-tech <gtld-tech at icann.org>
Reply-To: "gtld-tech at icann.org" <gtld-tech at icann.org>, Viktor Dukhovni 
<ietf-dane at dukhovni.org>
Date: Thursday, April 28, 2022 at 7:46 AM
To: "gtld-tech at icann.org" <gtld-tech at icann.org>
Subject: Re: [gtld-tech] CZDS Support for Request Cancellation

    On Thu, Apr 28, 2022 at 07:05:37PM +0900, Joe Wein via gtld-tech wrote:

    > > I think my question has a broader audience, so I am asking it here
    > > instead:
    > >
    > >   What effect does cancelling a long neglected "pending" request 
have
    > >   on outstanding complaints?  Are they also automatically closed?
    > >
    > > The reason I ask, is that after closing long neglected requests I am
    > > opening fresh requests in the hope that they might get approved this
    > > time around.  If they don't get processed in a fairly generous time
    > > frame (say 4 weeks), I'd like to file a fresh complaint, and would
    > > like it to not register as a duplicate...
    >
    > Yes, that's a very likely source of proplems unless addressed.

    Meanwhile I wrote to compliance requesting that the extant complaints be
    closed...  I hope that happens.

    > A request that I have made before: Can we please have the TLD 
mentioned in
    > the email that acknowleges that a complaint has been filed? Otherwise 
it is
    > very difficult to match ticket numbers to TLDs from our end.

    Yes, the email notices from the ZFA form have zero content, and should
    not be sent, I now just delete them unread.  Only once the compliance
    department processes the filed complaint should there be an email 
notice.
    Everything in the email from the ZFA form was already conveyed when the
    website completed form submission.

    -- 
        Viktor.

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