[gtld-tech] [CZDS] TLDs playing possum

[Joe Wein]

John Levine wrote:
>>desi                 2022-11-23T23:49:55Z  57 days, 2:11:00

This is one is still evading all attempts for me.

The saga so far:

2022-09-15 - applied for access after expiry
2022-10-20 - filed complaint #1 after being ignored for a month
2022-11-09 - ICANN acks complaint #1 after 3 weeks
2023-02-06 - filed complaint #2 after a few months
2023-03-01 - ICANN closes complaint #2 as a duplicate after 3 weeks
2023-03-09 - sent follow-up to ICANN to complaint #1

The system is still broken.

When you submit a complaint, you get back an email that a ticket has been 
created with some ticket number, but that email does not mention the TLD the 
complaint pertains to. So unless you manually record the connection, you 
won't know which ticket is for what TLD until you get the proper 
acknowledgement with a copy of the complaint several weeks later (I believe 
this is when ICANN forwards the complaint to the registry - why only after a 
couple of weeks?).

Also ICANN, when you close a complaint as a duplicate because of an existing 
pending ticket for that TLD and account, can you list the ticket ID of that 
existing ticket in the email message?

Joe Wein
SURBL