[ICANN-CSC] July 2023 IANA Naming Function Performance Report

[Rick Wilhelm]

Amy, et al,

Thanks for sending over the report.  This might be a better topic for discussion at the next meeting meting than for the list, but I’ll try to frame it coherently:

Regarding the missed SLA:

>From what I can gather in reading the footnote, it seems that during the execution of the “One request (that) exceeded the technical check threshold of 10 minutes”, operations happened normally (i.e. kicked off normally, experienced no IANA-induced interruptions, etc), and the extra time was spent waiting.

It seems to me that the “technical check (retest)” should be designed with a DNS query timeout value that is sufficiently short such that waiting for the timeout(s) to expire does not cause the SLA to be violated.

I’m not familiar with the exact details of the test design, but I’d point folks to the Base Registry Agreement, Specification 10 (https://itp.cdn.icann.org/en/files/registry-agreements/base-registry-agreement-30-04-2023-en.html) search for “will be considered unanswered” for examples of language that contemplate non-responsive services

Happy to discuss.

Thanks
Rick




From: ICANN-CSC <icann-csc-bounces at icann.org> on behalf of Amy Creamer via ICANN-CSC <icann-csc at icann.org>
Date: Tuesday, August 8, 2023 at 1:39 PM
To: Bart Boswinkel via ICANN-CSC <icann-csc at icann.org>
Subject: [EXTERNAL] [ICANN-CSC] July 2023 IANA Naming Function Performance Report
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________________________________
Dear CSC,

Please find attached the IANA Naming Function Performance report for July 2023. During the month of July, we met 98.3% of the SLA thresholds.  This was due to missing the SLA of:

Technical Check (Retest) - Routine (Technical): One change request had nameservers that were unreachable within the technical check threshold of 10 minutes.  This exception relates to time spent waiting for nameserver responses, i.e. time waiting to timeout, multiplied by retries.

We look forward to answering any questions you may have about the report.


Regards,

Amy Creamer
Director of Operations, IANA Services
Email: amy.creamer at iana.org<mailto:amy.creamer at iana.org>
Phone: +1-424-537-8917
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