[NCAP-Discuss] NCAP notes: 22 February 2023

[James Galvin]

These notes do not capture an important point that I made during the 
meeting.


These notes say:

Finding E.a: Controlled Interruption is not effective for user 
notification: Casey believes this is a misrepresentation and noted the 
root cause analysis data supports his statement on this.


The notes do not capture the point I made:

This finding is an accurate reflection supported by the Root Cause 
Analysis research.


It would seem that Casey and I are drawing different conclusions from 
the report.  However, in partial support of my support for the Study 2 
Finding I submit the following Root Cause Analysis Finding (page 47):

Controlled interruption is effective at disruption, but not at root 
cause identification.

Controlled interruption has shown to be good at disruption, but not at 
helping affected users identify the cause of the problem—at least not 
in the way that was intended.  Evidences. Of the survey respondents that 
indicated that they used of TLDs, 70% reported having experienced 
technical issues related to their suffix.  Of those, 43% experienced the 
problems within days of delegation of the TLD.  Over two-thirds (71%) of 
organizations experiencing technical problems  indicated that they knew 
that the issues were related to TLD delegation before the problem was 
resolved.  It appears that most of the ineffectiveness was due to the 
controlled interruption IP address not even being observed, which 
occurred in 71% of cases, according to the survey.  However, when the 
controlled interruption IP address was observed, the success rate in 
identifying ICANN and controlled interruption as the cause was between 
50% and 76%, according to the survey results and the Web search results 
analysis, respectively.


I also made the point during the meeting that it seemed to me the issue 
being debated was simply the wording of the Study 2 Finding, not its 
factual assertion.  I said then and I’m repeating now that I welcome 
suggestions for how to restate the Study 2 Finding.


Thanks,

Jim



On 23 Feb 2023, at 6:02, Jennifer Bryce wrote:

> Dear NCAP Discussion Group members,
>
> The notes from the 22 February NCAP Discussion Group meeting are 
> attached and will be posted to the meeting record on the wiki: 
> https://community.icann.org/x/4YTKDQ.
>
> The recording can be directly accessed here: 
> https://icann.zoom.us/rec/play/sbcwTpyP5v0lmz_OTQFZOsWgFe056FPBSFGAo0pkQjKZ3WEmrCnLCmvgqEwLbFLTiQ619ysohCmhR35l.oNOIneK13LjTRyFh?continueMode=true&_x_zm_rtaid=69f-25JgT9uQd9f13bYzDw.1677121850114.64d0c334f967482c6f176722421c11dd&_x_zm_rhtaid=110
>
> One action item was captured:
>
> Action item: Discussion Group members should review Section 4: 
> Findings<https://docs.google.com/document/d/1H89gyy31dGVXQjn304PEGv85EKIpHUAR3vPm76YQMcc/edit> 
> and make comments in the document to highlight the areas where they 
> have concerns. This will aid discussion next week.
>
>
>
> Best,
> Jennifer
> --
> Jennifer Bryce
> Project Manager, Office of the Chief Technology Officer (OCTO)
> Internet Corporation for Assigned Names and Numbers (ICANN)
>
> Skype: jennifer.bryce.icann
> Email: jennifer.bryce at icann.org

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