[registrars] Registry Communication standardization

Fri Sep 30 08:58:48 UTC 2005

Bravin, all
I believe that this is a good idea. We need of course some standardization in all the processes (e mail notifications)  with the registries, so we will second any motion in this field.
regards

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-----Mensaje original-----
De: Tim Ruiz [mailto:tim at godaddy.com]
Enviado el: martes, 27 de septiembre de 2005 21:43
Para: Bhavin Turakhia
CC: 'Ray Fassett'; 'Registrars Constituency'
Asunto: RE: [registrars] Registry Communication standardization

Bhavin/Ray,

A separate email address for Transfer dispute issues would also be helpful. I think Registries are currently using the existing list Tina put together for this anyway.

I would also suggest another *general* business bucket for emails that do not fit into one of the other buckets, but are notices to all registrars, or a group of registrars. For example, promotion notices, web conferences, etc.

Other thoughts:
Basically, I would prefer that the Registries never email any of the business, admin, tech, or billing contacts that we provide to them when being accredited with their registry EXCEPT when it is a one-to-one type issue that needs a more immediate notice and/or resolution. So the logic might look something like:

*	To multiple registrars - Use the buckets 

*	To a single registrar regarding a bucket related issue - Use the bucket and the appropriate Registrar Contacts 

*	To a single registrar regarding a non-bucket issue - Use the appropriate Registrar Contacts

Tim Ruiz
VP, Domain Services
The Go Daddy Group, Inc.
Office: 319-294-3940
Fax: 480-247-4516
HYPERLINK "mailto:tim at godaddy.com"tim at godaddy.com

-------- Original Message --------
Subject: [registrars] Registry Communication standardization
From: "Bhavin Turakhia" <bhavin.t at directi.com>
Date: Tue, September 27, 2005 12:35 pm
To: "'Registrars Constituency'" <registrars at dnso.org>
Cc: "'Ray Fassett'" <rfassett at employmedia.com>

Hi all,

Based on our joint meeting in Luxembourg, Registries are starting to work on
some of the concern areas that we highlighted to them in our meeting. Ray
Fassett is steering the liaison with our group. The first task at hand is
standardization of the classification of auto generated communication from
Registries.

What we need to provide Ray is a possible set of classifications of auto
generated emails from the Registry.

For instance currently we recv a deluge of emails from the Registry. There
is no standardization as to where these emails are sent. Currently for
instance more than one registry sends the transfer notifications and the low
balance notifications to the same email address, as a result of which my
accounts team has to swim through hundreds of emails to find a low balance
notification mail.

Currently I feel the buckets should be as follows -

* Transfer notification mails
* Low Balance Notifications
* Maintenance updates

Each registrar should be able to specify separate email addresses for
receving the above.

If any of you have any other buckets or further classification/comments to
make please send them to the list and to Ray (copied on this email), so he
may compile our feedback and take it ahead

Best Regards
Bhavin Turakhia
Founder, Chairman & CEO
Directi
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