[Rt4-whois] Reimbursement delays - our apologies, and a procedure change!

[Olof Nordling]

Dear Emily,
Doing the forensics, we found a combination of forms ending up on the wrong desk and a lack of traceability due to Alice and me not being in the loop, hence the changes decided at a call with management yesterday.
We've got the details/status of each request tracked down now and Alice will send information on that to members individually.
Very best regards
Olof

From: Emily Taylor [mailto:emily.taylor at etlaw.co.uk]
Sent: Tuesday, May 17, 2011 12:05 PM
To: Olof Nordling
Cc: rt4-whois at icann.org
Subject: Re: [Rt4-whois] Reimbursement delays - our apologies, and a procedure change!

Dear Olof

Thank you for your mail, your apology, and for your practical suggestions.  As mentioned in my previous e-mail to Denise, I would appreciate some feedback as to what has caused the delays we have experienced to date, but naturally we are all interested in solutions for the future - and so your suggestions are welcome.

All team members are highly appreciative of your and Alice's excellent work in supporting us.

Best,

Emily

On 17 May 2011, at 11:01, Olof Nordling wrote:


Dear Review Team members,
As highlighted at the latest conference call, many of you have experienced undue delays in reimbursements from ICANN. First of all, please accept our sincere apologies for the inconveniences caused. We have looked into this and rectified the procedures to prevent future delays.

Normally, reimbursements shall be made so that you have the money on your account within three weeks from submitting the form to us. From now on, in order to keep the timeline and to safeguard traceability, please submit your forms to me at olof.nordling at icann.org<mailto:olof.nordling at icann.org> and to Alice at alice.jansen at icann.org<mailto:alice.jansen at icann.org> .

Also, when booking your travels with constituency-travel at icann.org<mailto:constituency-travel at icann.org>,  or requesting approval for booking your own travel, please remember to copy me and Alice.

Furthermore, if you have any particular concerns or questions regarding these or related matters, please contact me at your earliest convenience.

The above will enable us to keep track of the requests and ensure prompt handling. Thank you for your patience and for assisting us in getting it right.

Very best regards

Olof



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