[Rt4-whois] Requesting team feedback on questionnaire for consumer trust survey

Sun Sep 25 22:34:53 UTC 2011

Dear Wilfried, team,

I arrived a couple of hours, had to sleep in SP because our airport is
being reformed (the Word Soccer Cup, you know, then Olympic games),
but even not reviewing the document itself I agree with him about Red
Cross. Never heard about Yelp and Living Social, GroupOn seems "very
consumer trust" and FourSquare has the potential of being big -
everybody likes to show the "important" check ins. With privacy
impacts maybe not more than the others.

I'll should raise some more specific points later.

Best,
Omar

2011/9/25 Wilfried Woeber, UniVie/ACOnet <Woeber at cc.univie.ac.at>:
> A couple of thoughts, probably not all too well reviewed and sorted right
> now. It is Sunday late night here :-)
>
> To start with, depending on the countries you want to use this in, the
> Red Cross may not be the perfect site, as it is linked to Christianity.
> There's also a Red Halfmoon and a Red Diamond organisation :-)
>
> A few personal remarks regarding some of the proposed questions...
>
> Q6: I am wondering how useful the explicit mentioning of particular companies
>    or services is in this (global) context.
>
> Although I consider myself almost an Internet-Junkie, I wouldn't know what
> Yelp, Groupon, Living Social or Gilt is. Maybe I'm living on the wrong side
> of the Digital Divide, being a Silver Surfer of the early Internet Days :-)
> Same for FourSquare... Yes, I could use Google :-)
>
> Q8: none of that would fit my use:
>    which is testing new (DNS and DNSsec) technology and use for teaching.
>
> Q9: I wouldn't know what to do with this one?
>
> Q10: wondering - is HTTPS vs unsecured (HTTP) an issue in this context?
>
> Fwiw, hth,
> Wilfried.
>
> lynn at goodsecurityconsulting.com wrote:
>
>> Dear All,
>> I am forwarding below the preliminary questionnaire for the consumer
>> trust survey, attached to this message.
>> (The User Insight team is okay with this being distributed on the Whois
>> email list.)
>> I have copied Jonathan Yardley on this message as a courtesy.
>>
>> We are working with a tight deadline and we need feedback this weekend.
>> I know this is a dedicated
>> team so appreciate your time in off business hours.
>>
>> In particular, please see the last section of questions.  As the last
>> part of the survey, we would like for the participants to
>> actually experience the Whois lookup.  We need to decide on a website
>> domain name to use for this purpose.
>> Does anyone have a suggestion for a well known global website we could
>> use in the survey?  My sense is that
>> Wikipedia would be recognized in Europe and North America but not sure
>> if it would work everywhere.
>> But it would be neutral in the sense that it is not a trading or
>> commercial website.
>>
>> Another question is which Whois lookup page should we use?
>> My thought is to use the InterNIC one because it covers all current
>> registries.  Here is the link for reference:
>> http://www.internic.net/whois.html
>>
>> I am thinking that InterNIC is more "neutral" than trying to use
>> the Whois page of one of the bigger registries or registrars.
>> Kathy and James - as representatives of the registry and registrar
>> constituency, would especially appreciate your
>> suggestions on this point.  Note that we would lose the point about
>> domain ads being displayed if we decide to use InterNIC.
>>
>> The alternative would be to choose 3 WHOIS lookup pages.  The survey
>> would have each participant look at 2 of them and
>> the surveys would be distributed to obtain balanced results among those
>> 3.  I am just not sure how to pick 3.
>>
>> Please note that all the questions will be translated to the primary
>> language for each country.
>> Also, there are some questions with specific examples that will be
>> modified for appropriate examples in each country.
>> The English questions here are using U.S. examples.
>>
>> Sarmad, I will follow up with you separately on the point about
>> non-Latin characters being unavailable in Whois lookups.
>>
>> Please come back to me with any other questions.
>> Best regards to all,
>> Lynn
>>
>>
>>
>>     -------- Original Message --------
>>     Subject: Version 2
>>     From: Jonathan Yardley <jyardley at userinsight.com
>>     <mailto:jyardley at userinsight.com>>
>>     Date: Fri, September 23, 2011 2:32 pm
>>     To: lynn at goodsecurityconsulting.com
>>     <mailto:lynn at goodsecurityconsulting.com>, jmorgan at userinsight.com
>>     <mailto:jmorgan at userinsight.com>, Rachel
>>     Walsh <rwalsh at userinsight.com <mailto:rwalsh at userinsight.com>>
>>
>>     Hi Lynn,
>>     Here is V2. Please socialize with your team. In particular we would
>>     like help with selecting a universal URL for people to search for
>>     the owner of.
>>     Thanks-JCY
>>
>>
>>     Jonathan Yardley
>>     Director, Project Management
>>     jyardley at userinsight.com <mailto:jyardley at userinsight.com>
>>
>>     UserInsight
>>     T 770 391 1099 ext. 1401
>>     C 404 542 8594
>>     Ui Blog | @UserInsight | AIM: jonyard
>>
>>     An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010
>>
>>
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>>
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