[UA-discuss] UA Issue Logging Report

[Tex Texin]

Fwiw, the link gives me a 404 as well. Using the hard to find search on the site (only comes up with the 404 apparently) doesn’t return the doc either.

tex

 

 

From: ua-discuss-bounces at icann.org [mailto:ua-discuss-bounces at icann.org] On Behalf Of Asmus Freytag
Sent: Thursday, October 12, 2017 7:37 PM
To: ua-discuss at icann.org
Subject: Re: [UA-discuss] UA Issue Logging Report

 

On 10/12/2017 5:13 PM, Mark Svancarek via UA-discuss wrote:

I am having trouble understanding the graphic, sorry.


I continue to get a 404 on this link:
https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf





 

*	Inbound Cases are complaints, received by UASG people or UASG.tech logging service.
*	Outbound Cases are escalations, from UASG to the organization called out in an inbound case.
*	There were 96 escalations, distributed over 46 organizations.
*	Since 9+17+20 = 46, I assume that an org falls totally into one bucket or another (i.e. doesn’t fix one bug  yet ignore another).

 

Did I get that correct?

 

In the case of Return & Forwarded, does that indicate that the site acknowledged our escalation, but actually didn’t fix anything yet?

What are “radar”, “radarview” and “radar-admin”?  Sorry if these were explained before or elsewhere.

 

PS:

Typo on Website #6 “cosed”

 

From: ua-discuss-bounces at icann.org [mailto:ua-discuss-bounces at icann.org] On Behalf Of Don Hollander
Sent: Wednesday, October 11, 2017 12:57 AM
To: Universal Acceptance  <mailto:ua-discuss at icann.org> <ua-discuss at icann.org>
Subject: [UA-discuss] UA Issue Logging Report

 

The latest version of this report has been published https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf  (and attached)

 

Background:  Since just after the ICANN meeting in India last year, we have operated, through ICANN’s Global Support team, a facility where people can log a non-UA compliant experience and we then record it and reach out to the relevant website to raise awareness.

 

There has been some progress, including a significant regional airline in the United States that has worked to make their systems more UA Ready.

 

Thanks again to the ICANN teams- the Global Support Centre for recording the issues and pursuing resolution and the GDD Comms group for preparing the report presentation.

 

Don

 

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