[Ws2-staff_acct] Staff questionnaire to community

Wed Apr 19 21:07:23 UTC 2017

Jeff - can you have a look at the issues table, and if there are specific
systemic issues that aren't captured there so far, could you jot them in?

thanks
Jordan

On 20 April 2017 at 07:38, Jeff Neuman <jeff.neuman at comlaude.com> wrote:

> Thanks George.  On the contracted parties letter they are pursuing this
> matter directly with ICANN staff as you can see.  There will be a customer
> satisfaction survey and more dialogue which will be good.  But to the
> extent that these examples are systemic, I agree that this group should
> work on making recommendations.
>
> Jeffrey J. Neuman
> Senior Vice President |Valideus USA | Com Laude USA
> 1751 Pinnacle Drive, Suite 600
> Mclean, VA 22102, United States
> E: jeff.neuman at valideus.com or jeff.neuman at comlaude.com
> T: +1.703.635.7514
> M: +1.202.549.5079
> @Jintlaw
>
>
> -----Original Message-----
> From: George Sadowsky [mailto:george.sadowsky at gmail.com]
> Sent: Wednesday, April 19, 2017 6:20 PM
> To: Jeff Neuman <jeff.neuman at comlaude.com>
> Cc: avri doria <avri at apc.org>; ws2-staff_acct at icann.org
> Subject: Re: [Ws2-staff_acct] Staff questionnaire to community
>
> Jeff,
>
> I think that I said "_if_ there is no evidence, then .... "  or I
> certainly meant to say it.  OK, if there is evidence then I guess there are
> two directions to consider.  The first is to apply it to an issues list, as
> the group has done, and to build a more complete picture of what is going
> on, resulting eventually in recommendations for change.  The second is to
> address the issues more directly by responding directly to staff questions
> so that there can be mutual understanding and at least partial resolution
> of the negative effects presented by the evidence.  These aren't
> alternatives, but can be mixed in various ways.
>
> By not feeding evidence, however depersonalized, back to staff by engaging
> in a dialogue suggested by the questions that the staff asked of the group,
> IMHO the group misses an opportunity to achieve better understanding on
> both sides, which could positively inform any recommendations that the
> group might make.  That is the group's decision to make.
>
> George
>
>
>
>
>
>
>
>
>
> > On Apr 19, 2017, at 11:36 AM, Jeff Neuman <jeff.neuman at comlaude.com>
> wrote:
> >
> > Ok thanks.  I was also referring to George's comment where he said that
> there was no evidence......
> >
> > Jeffrey J. Neuman
> > Senior Vice President |Valideus USA | Com Laude USA
> > 1751 Pinnacle Drive, Suite 600
> > Mclean, VA 22102, United States
> > E: jeff.neuman at valideus.com or jeff.neuman at comlaude.com
> > T: +1.703.635.7514
> > M: +1.202.549.5079
> > @Jintlaw
> >
> >
> >
> > -----Original Message-----
> > From: ws2-staff_acct-bounces at icann.org
> > [mailto:ws2-staff_acct-bounces at icann.org] On Behalf Of avri doria
> > Sent: Wednesday, April 19, 2017 4:27 PM
> > To: ws2-staff_acct at icann.org
> > Subject: Re: [Ws2-staff_acct] Staff questionnaire to community
> >
> > Jeff,
> >
> > Row 2 of the table was the general issue that was meant to include the
> instance you documented.  If this does not cover what you mean, please
> suggest some edits.
> >
> > Thanks
> > avri
> >
> > Issues doc:
> > <https://docs.google.com/document/d/12ihFgBE5lcVTfiL6wft9MsOqHaSSKnzID
> > d1utROosNU/edit?usp=sharing>
> >
> >
> > On 19-Apr-17 10:45, Jeff Neuman wrote:
> >> On that note, I know I have been out of the loop for a little bit of
> time, but what about the concerns raised by the contracted parties? See
> https://www.icann.org/en/system/files/correspondence/
> cph-to-icann-board-24feb17-en.pdf  and ICANN response just published
> https://www.icann.org/en/system/files/correspondence/
> marby-to-bunton-diaz-11apr17-en.pdf.     I did not necessarily see them
> reflected in the document but there are very real issues and specific
> evidence has been provided (though redacted essentially from this last
> letter to not engage in ICANN bashing).
> >>
> >> Jeffrey J. Neuman
> >> Senior Vice President |Valideus USA | Com Laude USA
> >> 1751 Pinnacle Drive, Suite 600
> >> Mclean, VA 22102, United States
> >> E: jeff.neuman at valideus.com or jeff.neuman at comlaude.com
> >> T: +1.703.635.7514
> >> M: +1.202.549.5079
> >> @Jintlaw
> >>
> >>
> >> -----Original Message-----
> >> From: ws2-staff_acct-bounces at icann.org
> >> [mailto:ws2-staff_acct-bounces at icann.org] On Behalf Of avri doria
> >> Sent: Wednesday, April 19, 2017 1:56 PM
> >> To: ws2-staff_acct at icann.org
> >> Subject: Re: [Ws2-staff_acct] Staff questionnaire to community
> >>
> >>
> >>
> >> On 19-Apr-17 08:47, George Sadowsky wrote:
> >>> In contrast, I think that what you, Jordan, are suggesting is that
> >>> we start with a group of issues which are essentially hypotheses.
> >> I do not think think this is the case.
> >>
> >> The issues were abstracted from the problems that people had reported.
> >>
> >> avri
> >>
> >>
> >> ---
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Jordan Carter

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