[Ws2-staff_acct] Staff questionnaire to community

Wed Apr 19 21:35:41 UTC 2017

Yes, I did insert a couple of comments and will look to compare the letters to the chart to see if others are mixed.  I really want to make sure that our comments exclude the policy staff who have been fantastic to work with and have not been the subject of the contracted party complaints.  I believe in not only emphasizing the things that need improvement, but also recognizing the areas which I believe have improved dramatically.

Unfortunately we use the label of “staff” when much of the comments are not intended for all staff.
Jeffrey J. Neuman
Senior Vice President |Valideus USA | Com Laude USA
1751 Pinnacle Drive, Suite 600
Mclean, VA 22102, United States
E: jeff.neuman at valideus.com<mailto:jeff.neuman at valideus.com> or jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>
T: +1.703.635.7514
M: +1.202.549.5079
@Jintlaw

From: Jordan Carter [mailto:jordan at internetnz.net.nz]
Sent: Wednesday, April 19, 2017 10:07 PM
To: Jeff Neuman <jeff.neuman at comlaude.com>
Cc: George Sadowsky <george.sadowsky at gmail.com>; avri doria <avri at apc.org>; ws2-staff_acct at icann.org
Subject: Re: [Ws2-staff_acct] Staff questionnaire to community

Jeff - can you have a look at the issues table, and if there are specific systemic issues that aren't captured there so far, could you jot them in?

thanks
Jordan

On 20 April 2017 at 07:38, Jeff Neuman <jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>> wrote:
Thanks George.  On the contracted parties letter they are pursuing this matter directly with ICANN staff as you can see.  There will be a customer satisfaction survey and more dialogue which will be good.  But to the extent that these examples are systemic, I agree that this group should work on making recommendations.

Jeffrey J. Neuman
Senior Vice President |Valideus USA | Com Laude USA
1751 Pinnacle Drive, Suite 600
Mclean, VA 22102, United States
E: jeff.neuman at valideus.com<mailto:jeff.neuman at valideus.com> or jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>
T: +1.703.635.7514<tel:%2B1.703.635.7514>
M: +1.202.549.5079<tel:%2B1.202.549.5079>
@Jintlaw

-----Original Message-----
From: George Sadowsky [mailto:george.sadowsky at gmail.com<mailto:george.sadowsky at gmail.com>]
Sent: Wednesday, April 19, 2017 6:20 PM
To: Jeff Neuman <jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>>
Cc: avri doria <avri at apc.org<mailto:avri at apc.org>>; ws2-staff_acct at icann.org<mailto:ws2-staff_acct at icann.org>
Subject: Re: [Ws2-staff_acct] Staff questionnaire to community

Jeff,

I think that I said "_if_ there is no evidence, then .... "  or I certainly meant to say it.  OK, if there is evidence then I guess there are two directions to consider.  The first is to apply it to an issues list, as the group has done, and to build a more complete picture of what is going on, resulting eventually in recommendations for change.  The second is to address the issues more directly by responding directly to staff questions so that there can be mutual understanding and at least partial resolution of the negative effects presented by the evidence.  These aren't alternatives, but can be mixed in various ways.

By not feeding evidence, however depersonalized, back to staff by engaging in a dialogue suggested by the questions that the staff asked of the group, IMHO the group misses an opportunity to achieve better understanding on both sides, which could positively inform any recommendations that the group might make.  That is the group's decision to make.

George

> On Apr 19, 2017, at 11:36 AM, Jeff Neuman <jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>> wrote:
>
> Ok thanks.  I was also referring to George's comment where he said that there was no evidence......
>
> Jeffrey J. Neuman
> Senior Vice President |Valideus USA | Com Laude USA
> 1751 Pinnacle Drive, Suite 600
> Mclean, VA 22102, United States
> E: jeff.neuman at valideus.com<mailto:jeff.neuman at valideus.com> or jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>
> T: +1.703.635.7514<tel:%2B1.703.635.7514>
> M: +1.202.549.5079<tel:%2B1.202.549.5079>
> @Jintlaw
>
>
>
> -----Original Message-----
> From: ws2-staff_acct-bounces at icann.org<mailto:ws2-staff_acct-bounces at icann.org>
> [mailto:ws2-staff_acct-bounces at icann.org<mailto:ws2-staff_acct-bounces at icann.org>] On Behalf Of avri doria
> Sent: Wednesday, April 19, 2017 4:27 PM
> To: ws2-staff_acct at icann.org<mailto:ws2-staff_acct at icann.org>
> Subject: Re: [Ws2-staff_acct] Staff questionnaire to community
>
> Jeff,
>
> Row 2 of the table was the general issue that was meant to include the instance you documented.  If this does not cover what you mean, please suggest some edits.
>
> Thanks
> avri
>
> Issues doc:
> <https://docs.google.com/document/d/12ihFgBE5lcVTfiL6wft9MsOqHaSSKnzID
> d1utROosNU/edit?usp=sharing>
>
>
> On 19-Apr-17 10:45, Jeff Neuman wrote:
>> On that note, I know I have been out of the loop for a little bit of time, but what about the concerns raised by the contracted parties? See https://www.icann.org/en/system/files/correspondence/cph-to-icann-board-24feb17-en.pdf  and ICANN response just published https://www.icann.org/en/system/files/correspondence/marby-to-bunton-diaz-11apr17-en.pdf.     I did not necessarily see them reflected in the document but there are very real issues and specific evidence has been provided (though redacted essentially from this last letter to not engage in ICANN bashing).
>>
>> Jeffrey J. Neuman
>> Senior Vice President |Valideus USA | Com Laude USA
>> 1751 Pinnacle Drive, Suite 600
>> Mclean, VA 22102, United States
>> E: jeff.neuman at valideus.com<mailto:jeff.neuman at valideus.com> or jeff.neuman at comlaude.com<mailto:jeff.neuman at comlaude.com>
>> T: +1.703.635.7514<tel:%2B1.703.635.7514>
>> M: +1.202.549.5079<tel:%2B1.202.549.5079>
>> @Jintlaw
>>
>>
>> -----Original Message-----
>> From: ws2-staff_acct-bounces at icann.org<mailto:ws2-staff_acct-bounces at icann.org>
>> [mailto:ws2-staff_acct-bounces at icann.org<mailto:ws2-staff_acct-bounces at icann.org>] On Behalf Of avri doria
>> Sent: Wednesday, April 19, 2017 1:56 PM
>> To: ws2-staff_acct at icann.org<mailto:ws2-staff_acct at icann.org>
>> Subject: Re: [Ws2-staff_acct] Staff questionnaire to community
>>
>>
>>
>> On 19-Apr-17 08:47, George Sadowsky wrote:
>>> In contrast, I think that what you, Jordan, are suggesting is that
>>> we start with a group of issues which are essentially hypotheses.
>> I do not think think this is the case.
>>
>> The issues were abstracted from the problems that people had reported.
>>
>> avri
>>
>>
>> ---
>> This email has been checked for viruses by Avast antivirus software.
>> https://www.avast.com/antivirus
>>
>> _______________________________________________
>> Ws2-staff_acct mailing list
>> Ws2-staff_acct at icann.org<mailto:Ws2-staff_acct at icann.org>
>> https://mm.icann.org/mailman/listinfo/ws2-staff_acct
>> _______________________________________________
>> Ws2-staff_acct mailing list
>> Ws2-staff_acct at icann.org<mailto:Ws2-staff_acct at icann.org>
>> https://mm.icann.org/mailman/listinfo/ws2-staff_acct
>>
>
> _______________________________________________
> Ws2-staff_acct mailing list
> Ws2-staff_acct at icann.org<mailto:Ws2-staff_acct at icann.org>
> https://mm.icann.org/mailman/listinfo/ws2-staff_acct
> _______________________________________________
> Ws2-staff_acct mailing list
> Ws2-staff_acct at icann.org<mailto:Ws2-staff_acct at icann.org>
> https://mm.icann.org/mailman/listinfo/ws2-staff_acct

_______________________________________________
Ws2-staff_acct mailing list
Ws2-staff_acct at icann.org<mailto:Ws2-staff_acct at icann.org>
https://mm.icann.org/mailman/listinfo/ws2-staff_acct

--
Jordan Carter

Chief Executive
InternetNZ

+64-4-495-2118 (office) | +64-21-442-649 (mob) | Skype: jordancarter
jordan at InternetNZ.net.nz<mailto:jordan at InternetNZ.net.nz> | www.InternetNZ.nz<http://www.InternetNZ.nz>

A better world through a better Internet

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mm.icann.org/pipermail/ws2-staff_acct/attachments/20170419/9962dd00/attachment-0001.html>