[DTC CSC] CSC Charter 0.2 - MB

[Staffan Jonson]

All
So I just had a meeting with DT M on escalation:

Do we have any more scheduled call this week for DT C - CSC? I see no in my calender.

A first agenda issue is to accept Donnas draft charter,

A second is to accept escalation process outlined

A third, and main issue is *who* is eligible to file complaint in the 2 step 2: Customer Service Complaint Resolution Process. Would just anyone (All) be allowed to file such a complaint to CSC, or should only direct customers? In the meeting 20 minutes ago I just presented your (Martins) argument of giving the IFO too much attention, however not all benevolent received.
I promised Chuck to get back on this to DT M a.s.a.p. What do the group think?


Grace:
If not, could you please try with another doodle for Wednesday or Thursday?

Hopefully we'll be able to resolve these wordings before Friday!
:)
Staffan




Från: Martin Boyle [mailto:Martin.Boyle at nominet.org.uk]
Skickat: den 7 april 2015 13:46
Till: Donna Austin; Staffan Jonson; dt3 at icann.org
Ämne: RE: [DTC CSC] CSC Charter 0.1

I'm afraid I cannot do this call, but have marked up v0.2 with comments as my contribution.  Generally a good direction, so thanks Donna & Staffan!  I find the remedial action section does not really meet the thinking that we've put in on remedial action and I also am concerned at the workload on the CSC (taking responsibility for, without any real power or skills to resolve, issues?).

I have suggested that any escalation should be initially to the ccNSO & GNSO and should then move into the mechanisms [to be] identified by the CWG-accountability.  Can we go firm on this sort of approach, please?

Hope this helps

Martin



From: dt3-bounces at icann.org<mailto:dt3-bounces at icann.org> [mailto:dt3-bounces at icann.org] On Behalf Of Donna Austin
Sent: 06 April 2015 20:32
To: Staffan Jonson; dt3 at icann.org<mailto:dt3 at icann.org>
Subject: Re: [DTC CSC] CSC Charter 0.1

Thanks Staffan

Are other members available for a call tomorrow?

From: Staffan Jonson [mailto:staffan.jonson at iis.se]
Sent: Monday, 6 April 2015 12:31 PM
To: Donna Austin; dt3 at icann.org<mailto:dt3 at icann.org>
Subject: Re: [DTC CSC] CSC Charter 0.1

I'm available Tuesday UTC 1400

I will before then post a proposal for bridging DT C - CSC with DT M - escalation. Proposal is based on  a process approach (as proposed by Kurt), and includes CSC role.
--
:)
Staffan

staffan.jonson at iis.se<mailto:staffan.jonson at iis.se>
 +46 73 317 39 67

Från: Donna Austin <Donna.Austin at ariservices.com<mailto:Donna.Austin at ariservices.com>>
Datum: söndag 5 april 2015 22:43
Till: "dt3 at icann.org<mailto:dt3 at icann.org>" <dt3 at icann.org<mailto:dt3 at icann.org>>
Ämne: [DTC CSC] CSC Charter 0.1

Hi All

My first draft of a possible Charter for the CSC forwarded for comment and consideration. I've tried to keep this lean and relatively high-level. I'm still not sure of some of our inter-dependencies and did wonder about the development of service level targets and whether this should be part of the CSC's responsibilities as well. Anyway, I look forward to your respective feedback. I'm happy for someone to drop this into Google docs - as you know I'm not very proficient in its use otherwise I would have done so.

I think I said on our last call that we should aim to have a call tomorrow, but unfortunately I did not follow through to set this up.

Would everyone be available for a call at UTC 1400 on Tuesday, 7 April?

Thanks

Donna
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