[DTC CSC] CSC Charter 0.2 - MB

Tue Apr 7 14:13:07 UTC 2015

Correct Staffan. There are no DT-C calls on the schedule this week.

We can set up a call for you today if you¹d like one (15:00 was suggested by
Stephanie). We would have no transcription, but could record through Adobe.

For other call(s) this week, Brenda will send a Doodle poll shortly.

From:  Staffan Jonson <staffan.jonson at iis.se>
Date:  Tuesday, April 7, 2015 at 4:58 PM
To:  Martin Boyle <Martin.Boyle at nominet.org.uk>, Donna Austin
<Donna.Austin at ariservices.com>, "dt3 at icann.org" <dt3 at icann.org>
Subject:  Re: [DTC CSC] CSC Charter 0.2 - MB

All
So I just had a meeting with DT M on escalation:

Do we have any more scheduled call this week for DT C  CSC? I see no in my
calender. 

A first agenda issue is to accept Donnas draft charter,

A second is to accept escalation process outlined

A third, and main issue is *who* is eligible to file complaint in the 2 step
2: Customer Service Complaint Resolution Process. Would just anyone (All) be
allowed to file such a complaint to CSC, or should only direct customers? In
the meeting 20 minutes ago I just presented your (Martins) argument of
giving the IFO too much attention, however not all benevolent received.
I promised Chuck to get back on this to DT M a.s.a.p. What do the group
think?

Grace:
If not, could you please try with another doodle for Wednesday or Thursday?

Hopefully we¹ll be able to resolve these wordings before Friday!
J
Staffan

Från: Martin Boyle [mailto:Martin.Boyle at nominet.org.uk]
Skickat: den 7 april 2015 13:46
Till: Donna Austin; Staffan Jonson; dt3 at icann.org
Ämne: RE: [DTC CSC] CSC Charter 0.1

I¹m afraid I cannot do this call, but have marked up v0.2 with comments as
my contribution.  Generally a good direction, so thanks Donna & Staffan!  I
find the remedial action section does not really meet the thinking that
we¹ve put in on remedial action and I also am concerned at the workload on
the CSC (taking responsibility for, without any real power or skills to
resolve, issues?). 

I have suggested that any escalation should be initially to the ccNSO & GNSO
and should then move into the mechanisms [to be] identified by the
CWG-accountability.  Can we go firm on this sort of approach, please?

Hope this helps

Martin

From:dt3-bounces at icann.org [mailto:dt3-bounces at icann.org] On Behalf Of Donna
Austin
Sent: 06 April 2015 20:32
To: Staffan Jonson; dt3 at icann.org
Subject: Re: [DTC CSC] CSC Charter 0.1

Thanks Staffan

Are other members available for a call tomorrow?

From: Staffan Jonson [mailto:staffan.jonson at iis.se]
Sent: Monday, 6 April 2015 12:31 PM
To: Donna Austin; dt3 at icann.org
Subject: Re: [DTC CSC] CSC Charter 0.1

I¹m available Tuesday UTC 1400

I will before then post a proposal for bridging DT C  CSC with DT M 
escalation. Proposal is based on  a process approach (as proposed by Kurt),
and includes CSC role.

-- 

:)
Staffan

staffan.jonson at iis.se
 +46 73 317 39 67

Från: Donna Austin <Donna.Austin at ariservices.com>
Datum: söndag 5 april 2015 22:43
Till: "dt3 at icann.org" <dt3 at icann.org>
Ämne: [DTC CSC] CSC Charter 0.1

Hi All

My first draft of a possible Charter for the CSC forwarded for comment and
consideration. I¹ve tried to keep this lean and relatively high-level. I¹m
still not sure of some of our inter-dependencies and did wonder about the
development of service level targets and whether this should be part of the
CSC¹s responsibilities as well. Anyway, I look forward to your respective
feedback. I¹m happy for someone to drop this into Google docs  as you know
I¹m not very proficient in its use otherwise I would have done so.

I think I said on our last call that we should aim to have a call tomorrow,
but unfortunately I did not follow through to set this up.

Would everyone be available for a call at UTC 1400 on Tuesday, 7 April?

Thanks

Donna

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