[DTM Escalation] For your review - escalation flow charts

[Paul M Kane - CWG]

Thanks Marika

This is good...... much appreciated. 

I think it would be prudent to specify the time within which a specific stage
should be completed - otherwise escalation occurs.

On Page 1 if the matter is not resolved, IMHO the CSC should be made aware and
have the ability/option to refer it to Phase 2.... as in page 2...

Best

Paul




 

Quoting Marika Konings <marika.konings at icann.org>:

> Dear All,
> 
> As discussed during the last CWG meeting, please find attached my attempt to
> translate the current escalation mechanisms (complaint and problem
> resolution) in flow charts. Note that I've made an assumption that at the end
> of phase one there could also be a decision by the complainant to not
> escalate to phase 2, but that is currently not explicitly mentioned (hence
> the ?). If you have any comments and/or questions, please feel free to share
> those with the list.
> 
> Best regards,
> 
> Marika
>