[RDS-WHOIS2-ConsumerTrust] Call #1 - Decision Reached and Action Items

Mon Mar 5 03:00:14 UTC 2018

Factoring in the specifics that Dmitry has 
quoted, I guess I consider Consumer Trust in 
relation to WHOIS from am somewhat different perspective.

I don't believe that we have spoken a lot about 
just what it is that Consumers are supposed to be 
TRUSTING. I think the answer is whether consumers 
have a greater trust in the Internet and its varied resources because of WHOIS.

Given the relatively infrequent use of WHOIS as a 
vehicle to instill trust that Dmitry cites, I 
think we would have a hard time justifying 
collecting and distributing WHOIS data on the basis of its instilling trust.

So any trust in the Internet or its resources is 
a byproduct of the data's existence and availability for other reasons.

So if we are not collecting and distributing the 
data to create Consumer Trust, is there really 
any merit in trying to judge whether it is doing a good job?

When you consider that under various privacy 
legislation, data will only become less 
available, how much time should we and future review teams focus on the issue?

Alan

At 04/03/2018 05:51 AM, Dmitry Belyavsky wrote:

>Hello,
>
>After reading the documents I have some 
>questions and thoughts. They are unsorted.
>
>    * We have some categories of of consumers 
> with their own definition of trust. I think the main categories are
>        * Common users.
>        * Registrants
>        * Market professionals (registrars, registries, resellers, lawyers
)
>        * Law enforcement people.
>    * According to 
> <https://www.icann.org/en/system/files/files/final-report-appendix-methodology-outreach-11may12-en.pdf>https://www.icann.org/en/system/files/files/final-report-appendix-methodology-outreach-11may12-en.pdf 
> Appendix F, WHOIS awareness is relatively low 
> for the group selected for the study. So does 
> it make sense to speak about CT for group 1? 
> There are also problems (not understanded by 
> such users) with trusted source of the WHOIS 
> data and data formatting (RDAP is a solution?).
>    * According to 
> <https://newgtlds.icann.org/en/reviews/cct/global-registrant-survey-15sep16-en.pdf>https://newgtlds.icann.org/en/reviews/cct/global-registrant-survey-15sep16-en.pdf, 
> registrants relatively rarely use WHOIS to find out the websiteâ€™s owner.
>    * According to 
> <https://www.icann.org/en/system/files/files/cct-rt-draft-report-07mar17-en.pdf>https://www.icann.org/en/system/files/files/cct-rt-draft-report-07mar17-en.pdf 
> p. 6, â€œWHOIS accuracy complaints remain the 
> largest category of complaints to ICANN 
> Contractual Complianceâ€. The is lack of 
> information regarding the contents of these complaints.
>    * WHOIS is treated as trusted source for 
> various researches organized by ICANN (market 
> share, data accuracy, etc). So we need 
> truthworty WHOIS data or we are unavailable to conduct such studies.
>    * Technical data seem to be more trustworthy 
> than other just because if technical data is bogus, the domain canâ€™t be used.
>    * There are a lot of complaints regarding 
> syntax correctness about the whois data. But is 
> it a threat to trustworthiness, if the data is 
> still parsable by humans (e.g. badly formatted 
> but valid phones)? BTW, Registrars MUST 
> validate data according to their ICANN contracts.
>    * Some registries (e.g. .BANK?) are expected 
> to have more trustworthy data because of more 
> strict procedures of registration.
>    * Alternative identities seems (to me) to be 
> not about just trust, but about usability 
> (cross-site authentication, extra information, etc)
>
>Thank you!
>
>
>On Tue, Feb 27, 2018 at 5:44 PM, Jean-Baptiste 
>Deroulez 
><<mailto:jean-baptiste.deroulez at icann.org>jean-baptiste.deroulez at icann.org> 
>wrote:
>
>Dear Consumer Trust subgroup members,
>
>
>
>Thank you for attending your subgroup call 
><https://community.icann.org/display/WHO/Meeting+%231+-+Consumer+Trust+%7C+27+February+2018>#1. 
>Please find below the identified decisions reached and actions items:
>
>
>
>DECISIONS REACHED
>
>
>Delete questions 3,6 from first pass work plan, 
>but retain question 4 (to be rephrased to tie 
>more explicitly to WHOIS and not new gTLDs overall).
>Delete additional requested material (short compilation of data...).
>Agree to all review materials and provide 
>thoughts about answers to questions in first 
>pass work plan via email to subgroup.
>Definition of "consumer" to include any Internet 
>user, of which registrants are a small subset. 
>There may be multiple answers based on subclass 
>of "consumer" - for example, trustworthiness 
>provided by WHOIS to registrants vs. trust to Internet users in general.
>Erika to collate findings, with contributions of 
>particular topics from subgroup members. As all 
>review reports, they should provide findings via email.
>
>
>ACTION ITEMS
>
>
>Erika to expand the briefing request to identify 
>the report and data which the briefing to 
>address. Written briefing ito be requested from GDD by ICANN Org.
>Subgroup members to review identified materials 
>and questions in first pass work plan document.
>Erika to provide links to materials to the subgroup mailing list.
>Dmitry to verify he can access the subgroup's 
>wiki page: 
><https://community.icann.org/x/AZpEB>https://community.icann.org/x/AZpEB.
>ICANN Org to update planning questions and 
>provide to Erika for review/refinement and distribution to subgroup.
>Kind regards,
>
>
>
>Jean-Baptiste
>
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>
>
>--
>SY, Dmitry Belyavsky
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