[UA-discuss] Document Review: UASG011 Frequently Asked Questions

Mark Svancarek (CELA) marksv at microsoft.com
Fri Mar 1 18:33:05 UTC 2019

+AlanG from ALAC
ALAC is holding a Universal Acceptance discussion on March 13.  I am not sure I will be able to attend, but I recommend that as many UASGers as possible participate.

From: UA-discuss <ua-discuss-bounces at icann.org> On Behalf Of Satish Babu
Sent: Thursday, February 28, 2019 19:31
To: Dusan Stojicevic <dusan at dukes.in.rs>
Cc: Universal Acceptance <ua-discuss at icann.org>
Subject: Re: [UA-discuss] Document Review: UASG011 Frequently Asked Questions

Dear all

I find interesting that (a) UAI is targeted at the end-user, and consequently, the end-user is a stakeholder in UASG's work; (b) we have decided that we will not engage directly with end-users; and (c) Despite deciding so, we 'informally' reach out to end-users through some of our programs.

IMO, there is a bit of contradiction when these are taken together, and I respectfully suggest that the UASG clarifies its position vis-à-vis end-users. Noting that UASG does not perhaps have the resources to directly reach out to end-users everywhere, a more pragmatic approach may be to engage with end-user organizations/communities including, but not limited to, ICANN At-Large.

With kind regards


On Fri, Mar 1, 2019 at 6:48 AM Dusan Stojicevic <dusan at dukes.in.rs<mailto:dusan at dukes.in.rs>> wrote:
Dear all,

From my opinion, Roberto is right. And, indeed, with this document, we are not addressing end users, and Lars is also right - UASG strategies doesn't include end users.

But, UASG targets end users, even if it's not written in strategies. Firstly, ambassadors program - we heard in Barcelona about workshops that they have done. In audience, there was students, gov people and many more different kind of people. And some of them are end users. Let me try to emphasize that most of those groups (f.e. gov) is firstly user and then it can become promoter of UA.
Not only about this program, but we decided to make an effort to promote UA more on IGF events, global, regional and national. On this events we are addressing also to end users.

My logic on this is almost the same as Roberto's: when you promote something labeled for years as "it doesn't work" firstly you need to explain to everyone (all target groups) that "it works" on the level of end user. Then we can touch them further...

And we miss FAQ for users. That's what I heard from people even connected to domain industry.


čet, 28. feb 2019. 20:40 Roberto Gaetano <roberto_gaetano at hotmail.com<mailto:roberto_gaetano at hotmail.com>> je napisao/la:
Hi Lars
I think I fully understand why UASG’s strategy does not include end users.
However, I do believe that in one way or the other end users are critical in this process, so there is some value in trying to engage them.
After all, UASG is not the only forum where these issues are discussed.

On 27.02.2019, at 22:47, Lars Steffen <lars.steffen at eco.de<mailto:lars.steffen at eco.de>> wrote:

Hi Roberto,

If I imagine average end users, I think of people outside the domain industry. I don´t know anybody outside the industry who is exited about domain names at all. I count ALAC to the industry and/or community around this industry. Let´s face the bitter truth: We lack a critical mass out there that “just needs to be mobilized to ask for this”.

And so yes, the outreach strategy of the UASG does not include end users. We target developers, system architect, CIOs and C* Suite influencers. We are explicitly NOT targeting consumers nor registrants.

All the best,

Von: UA-discuss <ua-discuss-bounces at icann.org<mailto:ua-discuss-bounces at icann.org>> im Auftrag von Roberto Gaetano <roberto_gaetano at hotmail.com<mailto:roberto_gaetano at hotmail.com>>
Datum: Mittwoch, 27. Februar 2019 um 21:40
An: "Tan Tanaka, Dennis" <dtantanaka at verisign.com<mailto:dtantanaka at verisign.com>>
Cc: Universal Acceptance <ua-discuss at icann.org<mailto:ua-discuss at icann.org>>
Betreff: Re: [UA-discuss] Document Review: UASG011 Frequently Asked Questions

Hi Dennis.
You raise an issue that has, IMHO, profound implications.
From my point of view, the ultimate beneficiary of UA is the end user, who will be allowed to access the Internet using his/her own language and script, and the local content providers, who can ensure that local people can access what they produce.
However, I am under the impression that the voice of the users is not particularly significant in the UASG - maybe this is also by design, as end users can seldom be excited by technical discussions and there are significant technical issues that UASG has to address in priority. However, they should be the ones “asking for this”.
My point is that we need to get end users more involved, so that they can become more active and even more “pushy” for UA. I am personally active in ALAC - although I have no official position there - and have some difficulties in getting the attention on these issues. I am wondering whether we can use the upcoming Kobe meeting to have more involvement from this relevant stakeholder group.

On 26.02.2019, at 17:51, Tan Tanaka, Dennis via UA-discuss <ua-discuss at icann.org<mailto:ua-discuss at icann.org>> wrote:

Hi Don,

A few edits for your consideration.

One question that I get asked sometimes is “who is asking for this?” The FAQ lightly touches on “the expansion of the internet”, but perhaps this question should be incorporated in a next iteration. I believe this dove tails with Mark’s valid point about languages of the web (and evolution throughout the years).

My two cents.


From: UA-discuss <ua-discuss-bounces at icann.org<mailto:ua-discuss-bounces at icann.org>> on behalf of Don Hollander <don.hollander at icann.org<mailto:don.hollander at icann.org>>
Date: Monday, February 25, 2019 at 6:59 PM
To: "UA-discuss at icann.org<mailto:UA-discuss at icann.org>" <ua-discuss at icann.org<mailto:ua-discuss at icann.org>>
Subject: [EXTERNAL] [UA-discuss] Document Review: UASG011 Frequently Asked Questions

We have this FAQ published at https://uasg.tech/wp-content/uploads/2016/08/UASG011-160823-en-faq-digital.pdf<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuasg.tech%2Fwp-content%2Fuploads%2F2016%2F08%2FUASG011-160823-en-faq-digital.pdf&data=02%7C01%7Cmarksv%40microsoft.com%7C554fd1be0ef6498556d408d69df675ed%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C1%7C636870079235962615&sdata=J71nnUovLtaOUdX25Kz4KB8ANWJkb%2FPeuwxx5ocJ9IY%3D&reserved=0>

I’d very much welcome comments from the community about this – whether you think it’s fine as it is or whether things have progressed since we last updated this in 2016 or whether there are fresh questions that should be included.

If you need a deadline, let’s aim for the 5th of March.


Don Hollander
Secretary General – UASG
Skype: Don_Hollander

<UASG011-160823-en-faq-digital (DT edits 26 Feb 2019).pdf>

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