[Ws2-ombudsman] ICANN Blog from Göran Marby "Evolving ICANN¹s Executive Team"

[Herb Waye]

Hello Klaus, I have discussed this with Göran and the complaints officer
will be the internal “go-to” person for issues involving ICANN staff. The
Ombuds covers the entire community, including staff actions, inactions etc.
as per the bylaws. He is very focused on accountability and also
transparency. One of the things he wishes to improve is accountability to
the community and presently there is no internal (to ICANN the corporation)
accountability mechanism for complaints about his staff or about various
processes. And also there is no reporting mechanism for staff issues that
goes back to the community. I expect to be working closely with this
complaints officer as a resource and also as a referral point of contact for
issues that may not require my attention but nonetheless need to be
addressed by the corporation. We will see how it develops once they fill the
position and we discuss our roles. Herb
Herb Waye
ICANN Ombudsman

https://www.icann.org/ombudsman
https://www.facebook.com/ICANNOmbudsman
Twitter: @IcannOmbudsman

ICANN Expected Standards of Behavior:
https://www.icann.org/sites/default/files/assets/expected-standards-22aug16-
en.pdf

Confidentiality
All matters brought before the Ombudsman shall be treated as confidential.
The Ombudsman shall also take all reasonable steps necessary to preserve the
privacy of, and to avoid harm to, those parties not involved in the
complaint being investigated by the Ombudsman.The Ombudsman shall only make
inquiries about, or advise staff or Board members of the existence and
identity of, a complainant in order to further the resolution of the
complaint.  The Ombudsman shall take all reasonable steps necessary to
ensure that if staff and Board members are made aware of the existence and
identity of a complainant, they agree to maintain the confidential nature of
such information, except as necessary to further the resolution of a
complaint



From:  <ws2-ombudsman-bounces at icann.org> on behalf of Klaus Stoll
<kdrstoll at gmail.com>
Date:  Wednesday, October 12, 2016 at 5:03 AM
To:  "ws2-ombudsman at icann.org" <ws2-ombudsman at icann.org>
Subject:  Re: [Ws2-ombudsman] ICANN Blog from Göran Marby "Evolving ICANN¹s
Executive Team"

Hi,

If the Ombudsperson is just a complaints officer, I think I completely
misunderstood the role of the Ombudsperson.

Yours

Klaus

On 10/11/2016 4:00 PM, Sébastien Bachollet wrote:
> Dear colleagues,
> I think the last post of the ICANN CEO can be of some interest for our group.
> Please see
> https://www.icann.org/news/blog/evolving-icann-s-executive-team[icann.org]
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_news_blog_
> evolving-2Dicann-2Ds-2Dexecutive-2Dteam&d=DQMD-g&c=FmY1u3PJp6wrcrwll3mSVzgfkbP
> SS6sJms7xcl4I5cM&r=kIm7BGIl3qR3NKOfU-SwstwQr15K9OhllVGUWu0k8uc&m=q5xrgo8x5zOLV
> o8vrlWTiOxXhEPib1k5yD9GRNyf0Vc&s=nEg-Itpbn1FZVjrUlg7kzBfDzrAMuvlgyJUwqtKGhAs&e
> => 
> 
> "… we are creating a new role of an ICANN Complaints Officer. The ICANN
> Complaints Officer will receive, investigate and respond to complaints about
> the ICANN organization’s effectiveness, and will be responsible for all
> complaints systems and mechanisms across the ICANN organization. We will be
> appointing someone to this role, reporting directly to John. This person will
> work closely with Ombudsman Herb Wayne. »
> All the best
> 
> Sébastien Bachollet
> +33 6 07 66 89 33
> Blog: http://sebastien.bachollet.fr[sebastien.bachollet.fr]
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__sebastien.bachollet.fr&d=
> DQMD-g&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=kIm7BGIl3qR3NKOfU-Swstw
> Qr15K9OhllVGUWu0k8uc&m=q5xrgo8x5zOLVo8vrlWTiOxXhEPib1k5yD9GRNyf0Vc&s=vHJYuoaPo
> Sh4T_LV6Lo6s3CnnunutZfBa8gwblP2GA0&e=> /
> Mail: Sébastien Bachollet <sebastien at bachollet.com>
> 
>  
> _______________________________________________
> Ws2-ombudsman mailing list
> Ws2-ombudsman at icann.orghttps://mm.icann.org/mailman/listinfo/ws2-ombudsman



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mm.icann.org/pipermail/ws2-ombudsman/attachments/20161012/0be5e614/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 2024 bytes
Desc: not available
URL: <http://mm.icann.org/pipermail/ws2-ombudsman/attachments/20161012/0be5e614/smime.p7s>