[Comments-draft-pti-fy21-24-strategic-plan-20apr20] Comments re Draft PTI FY21-24 Strategic Plan

[Nigel Cassimire]

Dear PTI,

Thank you for the opportunity to submit comments and hence make an input, hopefully constructive, to your strategic plan. The Caribbean Telecommunications Union is an observer member of the GAC and I am currently the GAC liaison member on ICANN's Customer Standing Committee which reviews PTI's operational performance. The comments below were raised in the May 14 webinar where PTI presented the draft strategic plan but are also formally submitted here for consideration.


  1.  The time horizon of FY21-FY24 is different from ICANN org's FY21-FY25 and PTI actually has a target stated in their plan to harmonise time horizons with ICANN org. It is understood that PTI's bylaws specify "a four-year strategic plan" but nothing prevents PTI from addressing ICANN's FY25 requirements within PTI's current draft plan while pursuing harmonisation of ICANN's and PTI's strategic planning horizons for the next planning cycle. Some specific statement in this regard is suggested.
  2.  Risks are listed against each individual strategy but no risk mitigation measures are directly associated with the respective risks. It was noted that many risk mitigation measures might be surmised from the strategic targets listed but clearer reference and relevance could be established in the presentation e.g. by using a tabular format with risks and risk mitigation columns.
  3.  There is no discussion of PTI strengths and weaknesses, which would be relevant to assessing appropriateness of the scope of the strategies themselves and to gauging PTI's capacity to implement. While addressing this would impact the length of the document, a concise presentation is warranted in order to confirm the relevance and scope of the major strategies (e.g. showing that weaknesses are being addressed) as well as to give confidence that PTI has or will acquire the capacity to achieve the stated strategic objectives.
  4.  Notwithstanding not having seen a statement of strengths and weaknesses, the major strategic thrusts of trust, security, service delivery, operational excellence and governance otherwise seem appropriate and reasonably well addressed but should also be referenced to some SWOT findings.

Thanks again for the opportunity to comment. We hope that this strategic plan when completed provides the blueprint that ensures PTI's continued excellent performance in the coming years.

Regards,

Nigel Cassimire | Telecommunications Specialist
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Caribbean
Telecommunications
Union
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