[registrars] Afilias.......

[Tim Ruiz]

Patricio,

 

Have you contacted Ram Mohan? We've found Ram to be very responsive to any
issues we could not resolve otherwise.

 

Tim

 

 

-----Original Message-----
From: owner-registrars at gnso.icann.org
[mailto:owner-registrars at gnso.icann.org] On Behalf Of Patricio Valdes
Sent: Monday, November 10, 2003 5:28 PM
To: registrars at dnso.org
Subject: [registrars] Afilias.......

 

Through the following email, I would like to formally issue a complaint to
Afilias. Over the past 10 days, we have had nothing but problems with
Afilias. Support takes, not kidding, up to 24 hours to resolve an issue. All
we ask for is improvement or answers in the following areas. Simple issues
that should make all of us Registrars happy.

 

Yet while they continue to ignore these issues, they still plan on launching
IDN Domains. Of course IDN Domains mean more revenue to Afilias.

 

1)       Landrush challenged Domains (Where are they?)

2)       Credit for Deleted Domains (Afilias will not credit your account
until after 35 days)

3)       Technical Support (Worst in the industry )

4)       Client-Hold Status (They expect us to remove DNS servers to suspend
a domain - ridiculous)

 

Is it just us or is any other Registrar tired of Afilias? 

 

I know there are many other issues on the table concerning the Registrars
and Registries but I believe we should not completely forget about Afilias.

 

 

Patricio Valdes

Parava Networks, Inc.

 

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