[Rt4-whois] Reimbursement delays - our apologies, and a procedure change!

[Olof Nordling]

Dear Review Team members,
As highlighted at the latest conference call, many of you have experienced undue delays in reimbursements from ICANN. First of all, please accept our sincere apologies for the inconveniences caused. We have looked into this and rectified the procedures to prevent future delays.

Normally, reimbursements shall be made so that you have the money on your account within three weeks from submitting the form to us. From now on, in order to keep the timeline and to safeguard traceability, please submit your forms to me at olof.nordling at icann.org<mailto:olof.nordling at icann.org> and to Alice at alice.jansen at icann.org<mailto:alice.jansen at icann.org> .

Also, when booking your travels with constituency-travel at icann.org<mailto:constituency-travel at icann.org>,  or requesting approval for booking your own travel, please remember to copy me and Alice.

Furthermore, if you have any particular concerns or questions regarding these or related matters, please contact me at your earliest convenience.

The above will enable us to keep track of the requests and ensure prompt handling. Thank you for your patience and for assisting us in getting it right.

Very best regards

Olof



-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mm.icann.org/pipermail/rt4-whois/attachments/20110517/1c251a38/attachment.html