[Rt4-whois] Requesting team feedback on questionnaire for consumer trust survey
Kim G. von Arx
kim at vonarx.ca
Sun Sep 25 03:18:19 UTC 2011
Makes sense to me.
In that regard I agree with your interNiC suggestion.
Kim
Please excuse my typos! This is sent from my iPhone.
On 2011-09-24, at 22:43, <lynn at goodsecurityconsulting.com> wrote:
> Thanks Kim,
> We missed you in L.A. but understand.
> Your suggestion of the United Nations or Red Cross are great!
> Thanks for your time and thought in reviewing.
>
> I am taking this feedback and Sharon's comments back to User Insight for
> further consultation.
>
> If anyone else has further comments or suggestions, please let me know tomorrow.
>
> The predicament we have about which Whois page or site to use is that in the
> qualitative interviews, it was clear that there is a very low awareness that there
> is any kind of look-up or directory service for domain name owners. And the name
> "Whois" is certainly not well known. We can expect that almost all the online survey recipients
> will not be familiar with the term "Whois".
>
> Just my impression was that the in person interviews showed that when people were
> asked to research a website, they used several different methods and did not always
> find a Whois page.
>
> In this next step of research, the challenge is that this will be an online survey and
> people have to have pretty specific direction and choices. So we do want them to "find"
> a Whois page.
>
> Best regards,
> Lynn
>
> -------- Original Message --------
> Subject: Re: [Rt4-whois] Requesting team feedback on questionnaire for
> consumer trust survey
> From: kim at vonarx.ca
> Date: Sat, September 24, 2011 9:51 pm
> To: lynn at goodsecurityconsulting.com
> Cc: rt4-whois at icann.org, "Jonathan Yardley" <jyardley at userinsight.com>
>
> Dear Lynn et al:
>
> Thank you very much for all the hard work.
>
> I think the questionnaire is very good. I was quite impressed by the
> simplicity and insight it conveyed.
>
> With respect to the WHOIS service they should be using, I suggest that
> should be open, i.e, the user should try to find one for themselves.
> Having said that, I am not sure how much or what kind of beneficial data
> that would add, but I think it may be a point worth raising.
>
> With respect to the Internet site, I would suggest we go with the United
> Nations website. I believe that all countries should be aware of the UN.
> Alternatively, how about the Red Cross?
>
> Finally, with respect to the questions themselves. I think that there
> should be something more in there with respect to concerns and or
> questions those participants may have about the WHOIS service. Indeed,
> there should be section for someone to does have domain name to look up
> his/her own information and seeing what is out there about him/her and
> then to have some information on what his/her thoughts are about that.
>
> I believe the structure of the questions if well thought out and flows
> quite nicely.
>
> All in all, I believe this is well done. Thanks again for the hard work.
> I am very sorry that I did not make it to the LA meeting, but things are
> crazy on my end here on the personal front and I am really barely keeping
> my head above water.
>
> All the best,
>
> Kim
>
>
> > <html><body><span style="font-family:Verdana; color:#000000;
> > font-size:10pt;"><div>Dear All,</div>
> > <div>I am forwarding below the preliminary questionnaire for the consumer
> > trust survey, attached to this message.</div>
> > <div>(The User Insight team is okay with this being distributed on the
> > Whois email list.)</div>
> > <div>I have copied Jonathan Yardley on this message as a courtesy.</div>
> > <div> </div>
> > <div>We are working with a tight deadline and we need feedback this
> > weekend. I know this is a dedicated</div>
> > <div>team so appreciate your time in off business hours.</div>
> > <div> </div>
> > <div>In particular, please see the last section of
> > questions. As the last part of the survey, we would like
> > for the participants to</div>
> > <div>actually experience the Whois lookup. We need to decide
> > on a website domain name to use for this purpose.</div>
> > <div>Does anyone have a suggestion for a well known global website we
> > could use in the survey? My sense is that</div>
> > <div>Wikipedia would be recognized in Europe and North America but not
> > sure if it would work everywhere.</div>
> > <div>But it would be neutral in the sense that it is not a trading or
> > commercial website.</div>
> > <div> </div>
> > <div>Another question is which Whois lookup page should we use?</div>
> > <div>My thought is to use the InterNIC one because it covers all current
> > registries. Here is the link for reference:</div>
> > <div>
> > href="http://www.internic.net/whois.html">http://www.internic.net/whois.html</div>
> > <div> </div>
> > <div>I am thinking that InterNIC is more "neutral" than trying
> > to use the Whois page of one of the bigger registries or
> > registrars.</div>
> > <div>Kathy and James - as representatives of the registry and registrar
> > constituency, would especially appreciate your</div>
> > <div>suggestions on this point. Note that we would lose the point
> > about domain ads being displayed if we decide to use InterNIC.</div>
> > <div> </div>
> > <div>The alternative would be to choose 3 WHOIS lookup pages. The
> > survey would have each participant look at 2 of them and</div>
> > <div>the surveys would be distributed to obtain balanced results among
> > those 3. I am just not sure how to pick 3.</div>
> > <div> </div>
> > <div>Please note that all the questions will be translated to the primary
> > language for each country.</div>
> > <div>Also, there are some questions with specific examples that will be
> > modified for appropriate examples in each country.</div>
> > <div>The English questions here are using U.S. examples.</div>
> > <div> </div>
> > <div>Sarmad, I will follow up with you separately on the point about
> > non-Latin characters being unavailable in Whois lookups.</div>
> > <div> </div>
> > <div>Please come back to me with any other questions.</div>
> > <div>Best regards to all,</div>
> > <div>Lynn</div>
> > <div> </div>
> > <div> </div>
> > <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 8px;
> > FONT-FAMILY: verdana; COLOR: black; MARGIN-LEFT: 8px; FONT-SIZE: 10pt"
> > id=replyBlockquote webmail="1">
> > <DIV id=wmQuoteWrapper>-------- Original Message --------<BR>Subject:
> > Version 2<BR>From: Jonathan Yardley <
> > href="mailto:jyardley at userinsight.com">jyardley at userinsight.com><BR>Date:
> > Fri, September 23, 2011 2:32 pm<BR>To:
> > href="mailto:lynn at goodsecurityconsulting.com">lynn at goodsecurityconsulting.com,
> > jmorgan at userinsight.com,
> > Rachel<BR>Walsh <
> > href="mailto:rwalsh at userinsight.com">rwalsh at userinsight.com><BR><BR>Hi
> > Lynn,<BR>Here is V2. Please socialize with your team. In particular we
> > would like help with selecting a universal URL for people to search for
> > the owner of.<BR>Thanks-JCY<BR><BR><BR>Jonathan Yardley<BR>Director,
> > Project Management<BR>
> > href="mailto:jyardley at userinsight.com">jyardley at userinsight.com<BR><BR>UserInsight<BR>T
> > 770 391 1099 ext. 1401<BR>C 404 542 8594<BR>Ui Blog | @UserInsight | AIM:
> > jonyard<BR><BR>An Inc. 5000 Fastest Growing Company - 2008, 2009 &
> > 2010<BR><BR></DIV></BLOCKQUOTE></span></body></html>_______________________________________________
> > Rt4-whois mailing list
> > Rt4-whois at icann.org
> > https://mm.icann.org/mailman/listinfo/rt4-whois
> >
>
>
>
>
>
>
>
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