[technology taskforce] ConnectSolutions Contract (w/ SLA)

Mark Segall mark.segall at icann.org
Mon Jun 5 16:48:23 UTC 2017

Hi Judith,


I’ve reached out to the Meetings Technical Services team to assist with this request.  Please allow a few days for response.




Mark Segall

Director, Community Collaboration Services
ICANN | (o) 310.578.8680 | (m) 310.699.4574


From: <ttf-bounces at atlarge-lists.icann.org> on behalf of Judith Hellerstein <judith at jhellerstein.com>
Organization: Hellerstein & Associates
Reply-To: "judith at jhellerstein.com" <judith at jhellerstein.com>
Date: Monday, June 5, 2017 at 9:10 AM
To: "ttf at atlarge-lists.icann.org" <ttf at atlarge-lists.icann.org>
Subject: Re: [technology taskforce] ConnectSolutions Contract (w/ SLA)


HI Mark,

Thanks.  Can you report on the success actions related to what was posted.  Have tickets been opened and what was the resolution


Judith Hellerstein, Founder & CEO
Hellerstein & Associates
3001 Veazey Terrace NW, Washington DC 20008
Phone: (202) 362-5139  Skype ID: judithhellerstein
Mobile/Whats app: +1202-333-6517
E-mail: Judith at jhellerstein.com   Website: www.jhellerstein.com[jhellerstein.com]
Linked In: www.linkedin.com/in/jhellerstein/[linkedin.com]
Opening Telecom & Technology Opportunities Worldwide
On 6/5/2017 12:07 PM, Mark Segall wrote:



Per today’s call, please see the attached extract of our contract with Connect Solutions (our vendor for Adobe Connect).  It includes the sections for SLA and Termination.




Mark Segall

Director, Community Collaboration Services
ICANN[icann.org] | (o) 310.578.8680 | (m) 310.699.4574


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